Order Management Analyst

Exabeam is a global cybersecurity leader that delivers AI-driven security operations. High-integrity data ingestion, powerful analytics, and workflow automation power the industry’s most advanced self-managed and cloud-native security operations platform for threat detection, investigation, and response (TDIR). With a history of leadership in SIEM and UEBA, and a legacy rooted in AI, Exabeam empowers global security teams to combat cyberthreats, mitigate risk, and streamline security operations. Learn more at www.exabeam.com.We’re looking for a candidate to support Exabeam’s global customers. This person will be working closely with the worldwide field organization, channel partners, and internal teams. A successful candidate will be a self-reliant, conscientious problem solver with excellent attention to detail.   Responsibilities:

• Act as subject matter expert on all aspects of order entry – Booking policy, PO requirements, approvals, etc
• Ensure orders are processed in a timely and accurate manner, collaborating with Sales, Deal Desk, Legal, Revenue and Cloud Ops teams as necessary  
• Review Sales related agreements to set up SaaS Sales Orders and SaaS Environment properly, consistent with company policies.
• Analyze deals in pipeline to get ahead of any potential issues
• Resolve and track issues / inquiries from Sales as they arise and address root cause problems
• Identify any non-standard contract term and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition 
• An ability to understand the impact of the overall construct of software licenses, services, and renewal deals may have on bookings and revenue recognition.
• Adhere to order to cash related policies, internal controls, and processes.
• Can communicate roadblocks and order challenges and consult strategically to management 
• Assist in executing an efficient and accurate close and reporting process 
• Provide input for on-going development and improvement on systems and operation processes, enabling repeatable processes, scalability, and the support of new business initiatives.
• Prepare ad hoc analysis, when needed.
• Cover US Holidays as needed.
• Work extended hours during month-end, quarter-end and year-end close

Requirements:

• 2-5 years of experience in Order Management or a related role in a high-tech industry.
• Ability to work extended hours and weekends during month-end close (blackout period).
• Highly organized; able to juggle multiple tasks and prioritize in a high-pressure environment with moderate supervision.
• Excellent data analysis and problem-solving skills – ideal candidate should be able to make reasonable decisions when presented with imperfect data. 
• Proven ability to meet deadlines, follow-through on details, provide input and feedback to the team.
• Excellent communication skills, written and verbal, and ability to maintain professional and courteous communication with all levels of customer and company personnel. 
• Strong computer knowledge and skill in MS Office and enterprise CRM order management systems. Salesforce is a plus.

Exabeam Total Rewards offers you:
(Subject to applicate eligibility requirements)

• Extensive medical, dental and vision coverage to meet your healthcare needs and employer Health Savings Account contribution to help pay for health expenses now or in the future
• Generous 401(k) employer match to help you save for your future
• Paid Time off including “take what you need” flex time, volunteer day of service, your birthday, parental leave, holidays and more
• Widespread learning center for career planning and skill development to grow your career
•  A culture of passionate, diverse, committed professionals

The annual starting salary for this position is between $40,000 - $50,000 depending on experience and other qualifications of the successful candidate.

Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors. Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here.