Director of Fraud Operations

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

   

Overview  

We seek a driven, results-oriented Director of Fraud Operations to build and lead our growing Fraud team. Reporting to the Senior Vice President of Operations, you will establish proactive strategies and processes to detect, investigate, and prevent fraudulent activity within our rapidly expanding member base. 

A successful candidate will possess outstanding communication skills, a meticulous and analytical mindset, and the ability to thrive under tight deadlines. You should be comfortable with ambiguity, adept at influencing senior stakeholders, and dedicated to continuous process improvement. This role calls for excellence in project management, attention to detail, and a passion for delivering best-in-class fraud detection, prevention, and investigations. 

Responsibilities 

• Create a world-class fraud investigations and operations team that is on the leading edge of fraud detection and prevention 
• Develop and implement a scalable organizational structure to efficiently investigate suspected fraud cases, deliver reports on key fraud trends, and optimize company-wide fraud processes. 
• Design fraud prevention strategies that leverage advanced analytics, real-time monitoring, and digital forensics to safeguard our member network. 
• Lead, mentor, and grow a high-performing fraud team in a dynamic, fast-paced environment. 
• Collaborate closely with Product, Engineering, Data Science, Sales, and other key internal teams to embed fraud prevention measures into products and services. 
• Oversee and manage complex fraud investigations and escalations, ensuring rapid remediation and continuous process improvements. 
• Drive root cause analysis initiatives to identify opportunities to detect and prevent fraudulent access and reduce false positives. 
• Utilize specialized cyber-crime investigation techniques, including digital forensics and threat intelligence, to stay ahead of emerging risks. 
• Build strong, collaborative relationships with external partners, agencies, and law enforcement to exchange insights and best practices in fraud prevention. 
• Build robust reporting and analyze fraud-related data to produce actionable insights and performance metrics for senior management reporting. 
• Evaluate new and existing vendors to support fraud detection and investigations 

Basic Qualifications

• 3+ years of leadership experience supervising and mentoring fraud or cyber-crime investigation teams
• 8+ years of hands-on experience in fraud prevention, investigations, or related cyber-crime environments, with a strong background in complex fraud operations
• BS/BA degree in Computer Science, Statistics, Mathematics, Engineering, or a related quantitative discipline

Preferred Qualifications

• Experience in high-pressure, fast-paced environments, ideally with a background in law enforcement or cyber investigations
• Excellent analytical and problem-solving skills, with an ability to develop solutions working with multiple functional teams 
• Exceptional verbal and written communication skills with the ability to articulate complex fraud scenarios to both technical and non-technical audiences 
• Strong project management capabilities with a track record of delivering high-quality results on tight deadlines
• Adaptable, innovative, and comfortable working in a rapidly changing, ambiguous environment
• Experience at a fast-paced startup and within the identity fraud space  

 

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Pay Range$169,000—$220,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

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