Manager, Fraud Investigations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position is on-site Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Safety,Security & Environment has an exciting career opportunity for a full time Manager, Fraud Investigations reporting to the Director Intelligence, Investigations & Situational Management

Position Summary:

The Manager, Credit Card Fraud Investigations, is responsible for building and leading a newly established fraud investigation team. This role includes developing strategies, managing high-level investigations, establishing KPIs, and ensuring compliance with regulatory requirements. The Manager will work closely with executive leadership to drive results, improve fraud prevention efforts, and align the department’s objectives with organizational goals.

Essential Duties and Responsibilities:

Team Development:

• Build and operationalize the fraud investigation team, including hiring, onboarding, and training staff.
• Establish policies, workflows, and procedures for fraud prevention and investigation.
• Define team goals, objectives, and KPIs to measure performance and success.

Strategic Leadership:

• Develop and execute a comprehensive fraud prevention strategy that addresses current and emerging threats.
• Partner with internal and external stakeholders to enhance fraud detection and mitigation efforts.
• Lead the evaluation and implementation of fraud detection tools and technologies.

Performance Management and Reporting:

• Develop and maintain KPIs for fraud prevention, investigation, and resolution.
• Analyze fraud trends and performance metrics, providing actionable insights to executive leadership.
• Prepare and deliver reports, presentations, and recommendations to senior management.

Regulatory Compliance and Risk Management:

• Ensure compliance with laws and regulations, including FCRA, GLBA, PCI DSS, and AML requirements.
• Monitor industry trends, emerging fraud schemes, and regulatory changes to proactively mitigate risks.
• Coordinate with legal and compliance teams to ensure proper reporting and documentation of fraud incidents.

Leadership and Training:

• Create a culture of accountability, collaboration, and innovation within the team.
• Provide ongoing coaching, training, and development opportunities for team members.
• Lead team meetings, performance reviews, and professional development initiatives.

Budget and Vendor Oversight:

• Evaluate and oversee relationships with third-party fraud detection vendors and partners.

Crisis and Incident Management:

• Lead the response to significant fraud incidents, including escalation and coordination with law enforcement and external stakeholders. 

Qualifications, Knowledge & Skills:

• Bachelor’s degree in a relevant field (e.g., Finance, Business, Criminal Justice, Law Enforcement) or equivalent experience.
• • 7+ years of experience in credit card fraud investigation, financial crimes, law enforcement, or a related field.
• • 5+ years of leadership experience, including building or managing teams.
• • Strong knowledge of fraud detection tools, technologies, and methodologies.
• • Familiarity with regulatory frameworks (e.g., PCI DSS, FCRA, GLBA, FFIEC, AML/BSA).
• • Advanced analytical, investigative, and problem-solving skills, with experience conducting criminal or financial investigations.
• • Law enforcement background with experience in fraud investigations, white-collar crime, cybercrime, or financial crimes preferred.
• • Excellent communication and presentation skills, with the ability to present to executive leadership.
• • Experience in data analysis and reporting tools (e.g., Tableau, Power BI).

Preferred Qualifications:

• Master’s degree in a relevant field.
• Certifications such as CFE, CAMS, or CISSP.
• Experience with fraud prevention technologies, including machine learning and AI.
• Proven track record of successfully managing budgets and vendor relationships.
• Experience collaborating with law enforcement and external auditors. 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. All applicants who receive a conditional offer of employment will be required to comply with the Company’s mandatory COVID-19 vaccination policy, which requires all employees who work from the Company’s offices or whose job duties require them to travel to the Company’s U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19 unless a reasonable accommodation is granted exempting them from vaccination for medical or religious reasons

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