Primary Support Engineer

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

CyberArk Primary Support Engineers provide multiple channels of technical assistance to help ensure their customers are securely and properly using their Machine Identity Security products.  

• Comfortable with occasional early morning or late work and rotating on call work including weekend.  
• Technical support of customers purchasing and using Machine Identity Security products.  
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.  
• Work closely with Sales team to ensure cohesive product and services solution.  
• Communicate proactively customer problems and record all customer interactions in our CRM system.  
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.  
• Establish and maintain effective working relationships with clients.  
• Work effectively with QA and development to troubleshoot and resolve complex product issues.  
• Travel up to 20% within US or International a possibility.  
• Help create and deliver product training  
• Help write product knowledge base  

The ideal team member will be armed with:  

• Enterprise level troubleshooting and Support experience  
• Public Key Infrastructure (PKI) including technology, standards, and implementations.  
• Securing Internet applications, e.g., cryptography, standards, techniques.  
• Understanding of large network design, layout and operations.  
• Directory technologies and standards, e.g., LDAP, Active Directory.  
• Database (MS SQL/MySQL) experience, including the ability to write queries.  
• Excellent presentation, verbal and written communications skills.  

#LI-CT1

Qualifications

• Bachelor's degree is a plus!  
• Experience using CyberArk’s Venafi's products.  
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.  
• Understanding of web application design and implementation.  
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)  
• Experience working with APIs  
• Experience working with complex computing systems.  
• Direct security or systems management industry experience.  
• CISSP or other security certificates a plus.  

Additional Information

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $69,000 – $96,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.