Manager Infrastructure, Compliance and Security - Australia Fiji Health Program

Fiji Program Support Platform (FPSP)

• Locally Engaged Role - April 2025 - 31 December 2027 with potential 2-year extension
• Based in Suva, Fiji

Program Overview: 

FPSP, also referred to as the ‘Platform’, a Department of Foreign Affairs and Trade (DFAT) investment, will contribute to the delivery of Fiji’s national development priorities, in line with the Australia’s International Development Policy, the Fiji-Australia Vuvale Partnership and the Development Partnership Plan.  

The Platform will deliver key bilateral programs, such as health, education, scholarships, social infrastructure, governance, climate and emergency preparedness and response. Platform activities will identify and address climate risks, promote climate action, and gender equality, disability and social inclusion (GEDSI) across and beyond the sector programs. 

The Platform has three functional Outcomes:  

1. The Platform has delivered its sector program outcomes, including through supporting strategic coherence, planning, partnerships management, data and learning across the portfolio of investments.
2. The Platform has prioritised gender equality, disability-inclusive development, and climate and disaster resilience, in its systems and practices. This includes in how it undertakes sector programming and its engagement with selected Government of Fiji (GoF) agencies
3. The Platform administers timely and efficient programming that is: value for money; maximises use of local supply chains; and supports good governance, and public diplomacy, effective decision making and risk management. 

AFHP Overview:

The Fiji Program Support Platform (the Platform) implements over fifty percent of Australia’s bilateral development support to Fiji across a range of sector programs in education, health, Australia Awards, disaster response, cyclone recovery, social infrastructure and technical assistance to improve public sector governance in Fiji.  

The Platform integrates cross-cutting themes, including gender equality, disability and social inclusion (GEDSI), climate and disaster resilience, across sectoral programs. In particular, the Platform seeks to strengthen program outcomes by better addressing the needs of targeted beneficiaries including those who are often marginalised.

The Australian Government is supporting Fiji’s health sector through the Australia Fiji Health Program (AFHP, the Program) working with the Ministry of Health and Medical Services (MHMS).

The program’s high-level End of Program Outcomes (EOPOs) are:

• Improved systems are used by MHMS and health workers for evidence-based planning and resource allocation (workforce and budget), clinical care, digital health and medical supply chains; and 
• Targeted healthcare facilities equitably deliver improved primary health services, with a focus on sexual and reproductive health and rights (SRHR) and non-communicable disease (NCD) services. 

The funding for the program is approximately AUD 45million over 9 years (5 years, with an option to extend a further 4 years) and delivered through a range of activities (interventions) to achieve the program’s objectives where implementation modalities include technical advice, procurement of technical services and goods, minor works and infrastructure upgrades, capacity building and training support, support to Ministry led initiatives and innovations, and grants to civil society organisations (CSOs).

AFHP is designed to support the MHMS achieve the goals and objectives in its Strategic Plan and Annual Operational Plans, and AFHP’s workplans are targeted to support specific components of the Ministry’s plans.

Recent natural disasters such as cyclones, and public health emergencies in Fiji including COVID-19 have highlighted major challenges for pandemic preparedness and response during epidemics and other health emergencies. In this context, around 10% of program funding will be allocated for MHMS to assign to emerging needs and priorities as they arise. Funding may be allocated toward preparedness and responses to public health emergencies, or related opportunities for reform and innovation. 

Position Summary:

The Manager, Infrastructure, Compliance, and Security is responsible for overseeing the development, implementation, and management of the IT infrastructure, ensuring compliance with relevant regulations and standards, and maintaining robust security protocols to protect organizational assets in a dynamic digital health environment. This role plays a key part in enabling seamless operations and ensuring the safety and privacy of sensitive health data.

This position, reporting to the Director of Digital Health and accountable to the Project Manager Digital Health, will be based at the Digital Health Unit within the Ministry of Health and Medical Services (MHMS). The Manager Infrastructure, Compliance and Security will ensure the integrity, confidentiality, and availability of the Ministry of Health’s infrastructure, encompassing servers, networks, and data communications, maintain compliance with regulatory and industry standards, implement effective security measures, and mitigate potential threats and vulnerabilities. Combining technical expertise, leadership, and regulatory knowledge, the Manager Infrastructure, Compliance and Security will lead compliance initiatives, safeguard critical systems, and promote a secure and resilient infrastructure environment across the organization. 

Key Responsibilities: 

Infrastructure Management

• Design, implement, and manage scalable, resilient, and cost-effective IT infrastructure to support digital health operations.
• Ensure high availability, disaster recovery, and redundancy of systems to maintain business continuity.
• Collaborate with cross-functional teams to assess infrastructure needs and optimize performance.

Compliance

• Ensure compliance with Fiji Government regulations and relevant standards. Develop, implement, and maintain policies, procedures, and controls to support compliance efforts.
• Conduct regular audits, assessments, and training to ensure adherence to regulatory and organizational requirements.

Security

• Develop and implement security strategies to protect the organization's infrastructure, including network security, access controls, encryption, and endpoint security.

Risk Management

• Identify and assess risks to the organization's infrastructure, including cybersecurity risks, regulatory risks, and operational risks.

Training and Awareness

• Provide training and awareness programs to educate employees on compliance requirements, security best practices, and their roles and responsibilities in safeguarding infrastructure

Leadership and Collaboration

• Lead a team of IT professionals, providing guidance, training, and support.
• Collaborate with stakeholders including IT, legal, risk management, and business units, to ensure alignment of infrastructure, compliance, and security goals with organizational objectives.

Others

• Manage relationships with vendors, ensuring the delivery of high-quality services and adherence to SLAs.
• Contribute towards budget planning for infrastructure, compliance, and security initiatives.
• Evaluate and procure technologies to meet organizational needs cost-effectively.
• Analyse, identify and conduct research and development in areas of improvement for core infrastructure services and implement new solutions using project management approach.
• Ensure that all documentations and reports are produced, updated and available to authorized personnels.
• Establish robust monitoring and evaluation mechanisms to track the impact and effectiveness of digital health initiatives, using data-driven insights to inform decision-making and performance improvement.
• Develop and implement robust contingency plans and business continuity measures to ensure the resilience of digital health systems and services during emergencies and crises.

Key Working Relationships:

Reporting to: 

• Director Digital Health MHMS and is accountable to Project Manager Digital Health

Other: 

• MHMS IT Team   
• Platform Cross-Cutting Hub  

Selection Criteria:

Qualifications 

• In addition to a Postgraduate Diploma in Computer Science, Information Technology, Cybersecurity, or a related field, candidates with relevant professional certifications (such as CISM, CISSP, CISA, CRISC, COBIT, ISO 27001) and equivalent work experience will also be considered.

Experience

• At least 5-7 years of experience in ICT infrastructure components, including networks, servers, databases, cloud services, and associated technologies.
• Familiarity with relevant regulations, standards, and frameworks governing ICT infrastructure and security, such as GDPR, HIPAA, ISO/IEC 27001, NIST Cybersecurity Framework, etc.
• Proven experience in designing, implementing, and managing server, network and security for an enterprise ICT infrastructure.
• Hands-on experience with security incident management, including incident detection, response, and recovery.
• Experience in managing relationships with third-party vendors and service providers, including assessing risks, and ensuring compliance with contractual requirements.
• Experience in developing, delivering, and evaluating training and staff development programs and reporting to management on the application of learning outcomes, return on investment, and improvements required.
• Previous experience developing, implementing, and managing compliance programs for ICT infrastructure, ensuring adherence to regulatory requirements and industry standards.

Knowledge and Skills 

• Demonstrated strong leadership and management skills to lead a team responsible for ICT compliance and security.
• Demonstrated ability to conduct risk assessments and prioritize risks to ICT infrastructure based on likelihood and impact.
• Ability to articulate complex technical concepts and compliance requirements to non-technical stakeholders.
• Strong problem-solving skills to identify and address compliance and security challenges in ICT infrastructure.
• Demonstrated ability to set clear objectives, define project scope, allocate resources, and track progress to ensure timely delivery of project milestones.
• Service-oriented approach, with a commitment to supporting the operational/corporate environment of the organisation by navigating organisational changes, overcoming resistance, and driving adoption of new digital health initiatives among stakeholders.

Personal Attributes 

• Strong organizational skills, including multitasking and time-management.
• Strong client-facing and teamwork skills.
• Exceptional verbal, written, and presentation skills.
• Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and executive leadership.
• Attention to detail.

How to apply: 

Applications close on 1 April 2025.   

Please apply online by submitting a cover letter addressing how you meet the requirements of this role and up-to-date comprehensive CV.  

#LI-AUSBRIT #LI-HN1  

Abt Global is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Global is regularly ranked as one of the top global research firms and one of the international development innovators.  The company has multiple offices in the U.S. and program offices in more than 40 countries.