Technical Delivery Lead - NAM/LAT

Responsible for Cloud Infrastructure delivery for key NAM & LAT customers, ensuring alignment with committed domain scope, timelines, key revenue milestones, and delivery costs against the as-sold baseline (ASBL).

• Serve as the project escalation point for key technical issues impacting the project, collaborating with business group delivery managers, program directors, Market Services (MS), and Product & Engineering (P&E) leaders to ensure smooth and profitable execution.
• Onboard local, remote, and near-shore deliveries as per Nokia’s contractual commitments, maintaining high quality and preventing negative deviations in project financials for responsible projects.
• Accountable for aligning service demand and resource supply between Market Services and Cloud Infrastructure, ensuring that resource supply (cost booking) is in sync with the cost baseline.
• Contribute to decision-making during the pre-sales phase, validating scope and cost for Cloud Infrastructure deliverables.
• Identify cost overruns and deviations, supporting Nokia business groups in calculating nonconformance cost impacts and taking proactive actions to mitigate risks.
• Ensure organization tools are updated with the latest information and oversee the delivery quality of projects, addressing any resource gaps.

 

Technical Expertise

• Cloud Infrastructure Knowledge: Deep understanding of cloud platforms (e.g., CBIS,NCS,NCP,OCP) and services.
• Systems Architecture: Ability to understand scalable, reliable, and secure infrastructure.
• Automation & Scripting: Knowledge about automation tools (e.g., Terraform, Ansible) and scripting languages (e.g., Python, Bash).
• Networking: Knowledge of networking concepts and protocols (e.g., DNS, VPNs, routing, firewalls).
• Security Best Practices: Familiarity with security principles, compliance requirements, and threat mitigation techniques.
• Monitoring & Troubleshooting: Experience with tools and techniques to monitor system performance, diagnose issues, and implement fixes.
• DevOps Practices: Experience in CI/CD pipelines and integration with development teams.

2. Project Management Skills

• Time Management: Ability to prioritize tasks, set deadlines, and meet delivery milestones.
• Budget Management: Understanding of cost control, budgeting, and delivering within the specified financial constraints.
• Risk Management: Identifying, assessing, and mitigating risks to prevent project delays or cost overruns.
• Scope Management: Ensuring that the project stays aligned with the agreed-upon deliverables and client expectations.

3. Communication & Collaboration

• Stakeholder Management: Clear and effective communication with business and technical stakeholders, including customers and internal teams.
• Negotiation Skills: Ability to negotiate terms, scope, and deadlines with clients, vendors, and teams.
• Team Leadership: Leading cross-functional teams and ensuring collaboration across departments like development, engineering, and operations.
• Presentation Skills: Effectively presenting project updates, reports, and technical explanations to non-technical audiences.

4. Problem-Solving & Analytical Thinking

• Troubleshooting: Ability to quickly identify and resolve technical issues under pressure.
• Root Cause Analysis: Investigating problems thoroughly to determine the underlying cause and implementing permanent solutions.
• Continuous Improvement: Seeking out opportunities to improve processes, optimize systems, and reduce costs.

5. Customer-Focused Mindset

• Client Relationship Management: Building strong relationships with clients, understanding their needs, and ensuring that those needs are met.
• Customer Satisfaction: Ensuring high levels of satisfaction through effective delivery and problem resolution.
• Service Delivery Excellence: Delivering projects with high-quality standards, ensuring reliability and performance.

6. Adaptability & Learning

• Adaptability to Change: Being able to quickly adjust to new technologies, tools, and evolving client requirements.
• Continuous Learning: Staying up-to-date with industry trends, certifications, and emerging technologies in the cloud and infrastructure space.

  Same Posting Description for Internal and External Candidates

 

Technical Expertise

• Cloud Infrastructure Knowledge: Deep understanding of cloud platforms (e.g., CBIS,NCS,NCP,OCP) and services.
• Systems Architecture: Ability to understand scalable, reliable, and secure infrastructure.
• Automation & Scripting: Knowledge about automation tools (e.g., Terraform, Ansible) and scripting languages (e.g., Python, Bash).
• Networking: Knowledge of networking concepts and protocols (e.g., DNS, VPNs, routing, firewalls).
• Security Best Practices: Familiarity with security principles, compliance requirements, and threat mitigation techniques.
• Monitoring & Troubleshooting: Experience with tools and techniques to monitor system performance, diagnose issues, and implement fixes.
• DevOps Practices: Experience in CI/CD pipelines and integration with development teams.

2. Project Management Skills

• Time Management: Ability to prioritize tasks, set deadlines, and meet delivery milestones.
• Budget Management: Understanding of cost control, budgeting, and delivering within the specified financial constraints.
• Risk Management: Identifying, assessing, and mitigating risks to prevent project delays or cost overruns.
• Scope Management: Ensuring that the project stays aligned with the agreed-upon deliverables and client expectations.

3. Communication & Collaboration

• Stakeholder Management: Clear and effective communication with business and technical stakeholders, including customers and internal teams.
• Negotiation Skills: Ability to negotiate terms, scope, and deadlines with clients, vendors, and teams.
• Team Leadership: Leading cross-functional teams and ensuring collaboration across departments like development, engineering, and operations.
• Presentation Skills: Effectively presenting project updates, reports, and technical explanations to non-technical audiences.

4. Problem-Solving & Analytical Thinking

• Troubleshooting: Ability to quickly identify and resolve technical issues under pressure.
• Root Cause Analysis: Investigating problems thoroughly to determine the underlying cause and implementing permanent solutions.
• Continuous Improvement: Seeking out opportunities to improve processes, optimize systems, and reduce costs.

5. Customer-Focused Mindset

• Client Relationship Management: Building strong relationships with clients, understanding their needs, and ensuring that those needs are met.
• Customer Satisfaction: Ensuring high levels of satisfaction through effective delivery and problem resolution.
• Service Delivery Excellence: Delivering projects with high-quality standards, ensuring reliability and performance.

6. Adaptability & Learning

• Adaptability to Change: Being able to quickly adjust to new technologies, tools, and evolving client requirements.
• Continuous Learning: Staying up-to-date with industry trends, certifications, and emerging technologies in the cloud and infrastructure space.

  Same Posting Description for Internal and External Candidates

 

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.