Senior IT Admnistrator

ABOUT US

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The ROLE

The Senior IT Administrator plays a crucial role in ensuring the smooth and efficient operation of IT services at Syniti. In this role, you will provide advanced technical support, oversee complex IT projects, and guide the Help Desk team to deliver exceptional service. You will address technical issues with servers, desktop, laptop, mobile devices, and more, while implementing strategic IT initiatives. A passion for technology and continuous learning is essential to maximize the value of IT systems for users and clients.

WHAT YOU WILL DO

• Lead and provide advanced technical support to end-users, ensuring compliance with internal standards and driving continual improvement in the IT service experience.
• Maintain a high level of user satisfaction, consistently achieving satisfaction scores of over 90%.
• Oversee and implement server hardening processes to enhance system security and resilience.
• Monitor, identify, and promptly resolve critical vulnerabilities to mitigate potential risks.
• Monitor and analyze Help Desk performance metrics to ensure timely resolutions and high service quality.
• Take ownership of technical issues and provide effective solutions.
• Configure, install, and maintain desktop and laptop computers, handheld devices, printers, monitors, and other peripherals.
• Oversee onboarding and offboarding processes for employees.
• Provide specialized support to VIP users, delivering tailored solutions and addressing technical challenges promptly.
• Diagnose and resolve complex hardware and software issues, clearly communicating remediation plans and providing status updates to users.
• Perform routine maintenance tasks, including software distribution, antivirus updates, and patch management.
• Offer support through various channels, such as chat, Teams, phone, and virtual assistance, using privileged access management software.
• Contribute to the knowledge base, desktop support SOPs, and training materials to enhance team efficiency.
• Support disaster recovery processes and adapt to recovery situations as documented.
• Manage IT tickets effectively, ensuring issues are tracked, assigned, and resolved in a timely manner.
• Maintain accurate records of IT assets, including laptops, desktops, and peripherals, updating asset tracking systems.
• Collaborate with other support tiers and management to ensure smooth operations and process improvements.
• Maintain a professional demeanor, always providing excellent customer service.
• Mentor and support team members, contributing to troubleshooting efforts and identifying root causes of issues.
• Deploy and manage Intune updates and security configurations.
• Support SAP-related issues and setups, ensuring seamless functionality.
• Stay informed about the latest security threats and best practices to proactively safeguard IT infrastructure.

WHAT IT TAKES

• 5-7 years of experience in an IT support or administrative role, ideally in a mid- to large-sized organization (+1000 users).
• Extensive experience with desktop/laptop support, including Apple iOS (mobile and desktop), Windows, and Android devices.
• Bachelor's degree in information technology or a related field, or equivalent practical experience.
• Prior experience in leading and mentoring an IT support team is a plus.
• Familiarity with Jamf is advantageous.
• Proven expertise in troubleshooting both hardware and software issues.
• Ability to communicate complex technical information in a clear and user-friendly manner.
• High emotional intelligence with the ability to empathize and build confidence with users.
• Strong documentation skills, including maintaining inventory and tracking root causes.
• Collaborative mindset with a focus on problem-solving and user satisfaction.
• In-depth knowledge of server hardening techniques and tools.
• Experience with vulnerability management and timely patch deployment.
• SAP troubleshooting and installation skills.
• Proficiency in SQL and networking (e.g., Cisco ASA, site-to-site VPN).
• Familiarity with ESXi VMware environments.
• Understanding of compliance frameworks and IT security standards.
• Relevant certifications such as ITIL, CISSP, or CompTIA Security+ are an advantage.

• Be fully aligned to the our core values: 

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have. 
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. 
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. 
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. 

WHAT WE OFFER

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.