Senior Security Operations Engineer

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

You’ll be helping us defend our most critical asset, our customers. We are maturing our Security Operations activities and need your expertise to build and scale these efforts from first principles. You will play a key role in establishing a robust SOC, improving Incident Response processes, leveraging Threat Modelling and Intelligence, enabling and improving Proactive Threat Detection, and ensuring an effective and automated response to security incidents.

This role requires partnering with various teams across Mews to elevate and automate security handling, focusing on building a resilient SOC function that integrates seamlessly into our cloud platform and product ecosystem.

✅ Your mission, should you choose to accept it:

• Building and maturing an automated, modular SOC integrated with our cloud platform and products, leveraging modern practices and tooling.
• Designing and implementing effective threat intelligence capabilities to detect and remediate security issues proactively.
• Ensuring that all aspects of our operating products and the supply chain delivering them have effective security observability, striving for early detection and resolution of security incidents.
• Bringing a strong technical security skill set to the overall strategy and direction of our security operations and our Platform & Security teams to enable Mews to operate with a ‘best possible’ security posture in the cloud.
• Leading post-mortems for security incidents, fostering a culture of continuous improvement and awareness of security practices across the organization.
• Developing and automating disaster response plans, resilient systems engineering practices, and security automation workflows.
• Developing detections and playbooks within Azure Sentinel to automate response actions for high-fidelity alerts.
• Collaborating with teams to improve the integration of security tooling into Azure environments, ensuring comprehensive logging and monitoring.

🤝️ You’ll be a great fit if you bring a few of the below with you

• Genuinely cares and enjoys helping your users, whilst balancing their needs with the business and security needs.
• Pursues tangible outcomes but has an incredible eye for detail.
• has excellent interpersonal skills/EQ, you are a low ego learner and sharer.
• Is a proven expert in technical delivery, architecting, developing, and maintaining security capabilities that enable builder teams to do their best work.
• Has a strong bias towards action
• Has excellent communication skills, including communication with less-technical staff
• Has experience working in and contributing to an environment that supports a diverse team
• A desire to mentor junior teammates

You will probably have experience with some of these:

• Hands-on experience with security operations implementation and utilization, security automating, and threat intelligence.
• Incident response drill exercises
• Supply Chain elements, including all elements around the delivery of software
• Development and scripting
• Alerting and monitoring tooling, and building a sustainable SIEM process
• Running post-mortems and teaching the culture of security to non-ops engineers
• Disaster response, resilient systems engineering, and security automation
• Cloud security and systems hardening
• Comfortable both with pair working and with independent work managing their own projects; but is also confident with sense-checks and check-ins to avoid chasing too many issues down rabbit holes.

🎉 What’s in it for you?

Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

• Participation in the Company shares program
  
• Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.  (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
• Flexible Benefits via the ThanksBen platform 
• Unlimited paid holiday (no, this is not a typo)
  
• Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being) 
• Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
• Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
• Regular team events and socials 

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. 

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. 

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. 

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

💭 Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram 📸. 

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!