Global Cyber Billing Manager

Role: Global Cyber Billing Manager (18 month FTC)
Location: Manchester – Hybrid, 2 days per week in Spinningfields

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… https://www.nccgroup.com/uk/

The Opportunity:

Reporting to the Global Finance Services Director, the role holder is responsible for leading a UK based team of sales invoicing assistants covering multiple legal entities across several geographies to ensure sales invoices are raised on a timely, accurately basis.

In addition to managing the day-to-day billing activities, the role holder will work collaboratively with the Global Finance Services Director and other billing teams across multiple geographies to be responsible for implementing the new finance target operating model, which involves the transition of sales invoicing roles, on a staged basis, from de-centralised locations to a UK based Centre of Excellence.

The candidate will be responsible for ensuring effective billing processes across a centralised location, while ensuring driving continuous improvement.

Key Accountabilities:

• Lead the team of sales invoicing assistants who are responsible for accurate, timely billing across multiple legal entities over different geographies. 

• Drive continuous improvement initiatives to streamline processes, increase efficiency, and enhance the overall effectiveness of billing.

• Ensure all spreadsheets, processes and desktop instructions are fully documented, regularly reviewed, updated and in line with Global procedures.

• Manage escalations for the sales invoicing assistants to resolve billing queries.

• Manage the level of credit notes to ensure reasons are understood and procedures improved.

• Lead on weekly reporting of billing statistical information such as level of unbilled and missing PO reports.

• Work closely with credit control to ensure customers Pos are received.

Relationships:

• Build and maintain strong relationships with internal stakeholders, including delivery team, sales teams, credit control, and other relevant parties.

• Lead and develop a high-performing team, providing guidance, coaching, and support to enhance individual and collective performance.

Transformation:

• Developing and implementing global financial policies, procedures, and controls that align with global best practices and regulatory requirements.

• Executing a comprehensive transition plan to migrate decentralized billing teams services to the new target operating model.

• Conducting thorough analysis of existing processes, systems, and resources to identify areas for improvement and optimization within the new operating model.

• The role will be expected to carry out any other duties as reasonably requested by leadership from time to time.

Minimum Requirements:

• Extensive billing experience.

• Proven track record of successfully leading and managing a billing team in a global environment.

• Strong interpersonal and communication skills, with the ability to effectively collaborate with stakeholders at all levels.

• Proven track record in accurate and timely billing.

• Demonstrated ability to drive change and implement process improvements.

• Proficient in financial systems and software, with advanced proficiency in Microsoft Excel.

• Tenacious personality able to handle sometimes difficult calls and meetings.

Behaviours:

• Focusing on Clients and Customers

• Working as One NCC

• Always Learning

• Being Inclusive and Respectful

• Delivering Brilliantly

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.