AVP - Windows Infrastructure Server Administrator - Philippines (Hybrid)

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for managing the Tier 0 infrastructure including but not limited to AD, Exchange and SCCM applications.

Responsibilities:

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
• Provide technical/strategic direction and act as advisor/coach to lower-level analysts
• Develop projects required for design of metrics, analytical tools, bench marking activities and best practices
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Monitor and Maintain Infrastructure and application for the businesses supported
• Analyze, evaluate and prepare recommendations for system improvements, optimization and development
• Act in a lead role when triaging and resolving Major incidents
• Perform postmortem reviews and root cause analysis of production outages
• Explore and discover opportunities to automate key tasks and improve productivity and efficiency
• Manage the Vulnerability threat management of environment by ensuing all the Software and Patch are deployed on time.
• Maintain the infrastructure GRC KRI in Green by taking actions before it became overdue.
• Provide on-call support on nights and weekends
• Manage Service Now queues, incidents and task assignments, approvals
• Project management skills include scoping, stakeholder management, vendor management etc.
• Drive global initiatives for Tier 0 infrastructure which includes some of the critical apps like Active Directory and Cyber security apps.
• As an L3 SME , provide recommendation and custom design solution for an optimal utilization of infrastructure
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10 - 12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Wintel Infrastructure server hardware and OS support.
• Resolve Wintel hardware and OS issues.
• Perform scheduled maintenance on supported servers
• Coordinate VTM rollouts across multiple Wintel server environments.
• Review/approve & execute production changes for the Wintel Infrastructure server environments.
• Capacity Performance and Planning for the Wintel Infrastructure server environment.
• Coordinate new servers’ rollout across multiple Wintel Infrastructure environments.
• Ensure that new servers are configured to corporate standards and compliance.
• Perform Q/A of new servers to ensure across-the-board consistency.
• Certify new servers before they get handed over to application owners & released into production.
• Ensure security & compliance requirements are met in pre-production before released into production.
• Wintel Servers hardware OS and Application strategic upgrades.
• Data center moves consolidation and virtualization efforts.
• New servers’ integration with existing applications and technologies.
• Oversee and supervise Risk & Controls tasks.
• Provide remote hand & eye support of in-country environments for regional teams

Requirements:

• 5+ years’ experience in Information Technology in a large distributed data center environment
• 5 years professional experience with MS Windows Servers and Active Directory in global organization hosting domains in multiple AD Forests.
• Skilled in scripting (Powershell) and ability to use that skill in daily work including automation across multiple security layers
• Knowledge of Microsoft SCCM Management framework and the implementation in a global organization.
• Experience with specialized backup solutions (Quest) would be an advantage
• Extensive & deep dive OS troubleshooting experience down to crash-dump & memory analysis
• TCP/IP Global Network LAN WAN & firewall services support experience.
• Experience with job scheduling software would be an advantage
• Excellent verbal and written communication skills
• Fluent in English
• Bachelor's degree or equivalent work experience
• ITIL Foundation or higher or Prince2 certificate would be advantage
• Experience with monitoring solutions (Microsoft SCOM) would be advantage
• Understanding Switzerland law regulations in regards to access to PII data and possible limitations in regards to support model.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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