Technical Product Manager - Administration, Identity and Access Management (IAM)

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your Role:

The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay products and services. They ensure we are consistently delivering value and solving important market problems.

As a Technical Product Manager (“TPM”) you are the product owner for specific components/features of Global Relay’s Identity and Access Management product line (“IAM”) working with a small, highly focused, and cross-functional team.

You will collaborate with Product Management, Program Management, Agile teams and Subject Matter Experts across the business to deliver business critical administration solutions. Specifically you will own key management services to securely authenticate, authorize, encrypt, and archive billions of communications per day. You and your team will work closely with our Vancouver and Kelowna, Canada based IAM teams to continuously improve and support our current Administration, Identity and Access Management product.

Your Job:

Working in a dynamic team environment, the TPM is responsible for: 

• Owning the up and down responsibility for the delivery of their component / feature for Administration, Identity and Access Management
• Serving as primary product expert (functional, not technical) for the components for which you are responsible
• Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap
• Lead the strategic development of new features and enhancements with ownership and development of a product roadmap.
• Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts
• Collaborating with other TPMs, Architects, UI/UX, and Team Leads to lead requirements through the design phase
• Identifying and coordinating cross-component dependencies throughout the development process
• Working with Product & Program Management, Development, and other departments to actively remove obstacles blocking progress and ensuring product initiatives are within schedule
• Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities
• Prioritizing and refining their team(s) backlog
• Attending regular sync ups with your product manager and other TPMs in your product team
• Leading sprint planning for your Agile team(s)
• Attending daily stand-ups, refinement sessions, demos, retrospectives and other meetings with your Agile team(s)
• Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
• Experience with any of the following is considered an asset:
  • Designing security first and around audit requirements
  • Software Key Management services
  • Security, Authentication, Authorization, or Cryptography
  • Administration and/or Identity and Access Management products and services
  • Delivering micro services
  • Large scale performance and scalability 

About You:

• 3-5 years of experience as a Product Manager or Product Owner
• Experience with Agile and Scrum development methodologies
• Experience with enterprise software and Software-As-A-Service (SaaS)
• Ability to communicate effectively with both technical and non-technical individuals
• Experience leading cross-team initiatives and collaborating with stakeholders across the organization
• Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
• Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. 

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program. 

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range:$90,000—$130,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.