Sr. Technical Account Manager (based in HK)

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

This role is ideal for individuals passionate about cybersecurity, who enjoy solving technical challenges and working with our enterprise clients. If you have a strong technical background and excellent communication skills, we invite you to join our team!

Job Responsibilities:

• Oversee all technical aspects related to Trend Micro products for Premium Support Program (PSP) accounts.
• Collaborate closely with the sales team to act as a security consultant, assisting large enterprises in implementing Trend Micro solutions.
• Build and maintain strong relationships with key stakeholders, including customers, sales teams, partners, and Trend Micro’s technical teams.
• Conduct security and product event analysis to enhance customer experience and optimize solutions.

Qualifications:

• Minimum 2 years of experience in IT related industry.
• Proficiency in Cantonese and English, both verbal and written.
• Hands-on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere.
• Strong expertise in TCP/IP networking.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.

Nice to Have:

• Familiarity with cybersecurity or IT security-related products.
• Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS.
• Knowledge of database administration (MS SQL Server) and shell scripting.
• Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.