Manager, Client Success - Cybersecurity

Putting people first, every day
 

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada LLP is seeking an experienced individual to join our growing Cybersecurity team. The Client Success Manager, Cybersecurity has a direct line-of-sight and responsibility to ensure the success of all projects and initiatives related to BDO’s Cybersecurity offerings. You're a strategic advisor that understands the client’s industry, objectives, targets and can anticipate future needs so that we continuously bring the best of BDO to our clients. You're pivotal to our clients’ agenda, understanding the importance of bringing together the right teams to strategize, enable and drive success. You will have the opportunity to work within a culture that is highly collaborative, very supportive, and that offers an opportunity to help grow the practice.  If you are passionate about cybersecurity, working with a high performing team who develop creative solutions for our clients, and are looking for a challenging and rewarding career, this is the right opportunity for you.  Our people are our most valuable asset and we encourage career growth and development opportunities for every individual on our team.

The Client Success Manager will build and maintain client relationships, lead internal teams delivering the individual cybersecurity offerings that contribute to each client’s success, and be responsible for the following: 

• Consistently elevate every client experience by ensuring the highest possible quality of work.

• Advocate on behalf of both clients and BDO to determine positive outcomes for both;

• Work with delivery teams to ensure the highest technical, operational and business-related deliverables, including monitoring service levels, reviewing trends, and identifying and tracking key decisions, actions, and risks for continuous improvements in the client’s security posture;

• Deliver monthly operational and project status reports;

• Inform clients about BDO’s cybersecurity services, determining the appropriate times and place to introduce our expertise and knowledge to meet their needs;

• Influence with insight by applying knowledge of client and industry needs, risks, and trends to address security gaps;

• Develop trusted relationships with BDO clients, offering valuable and accountable service;

• Anticipate the needs of the client and provide sound technical guidance to ensure their security is maintained in all areas.

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration to drive excellence;

• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work;

• You build and manage client relationships that result in consistently high client satisfaction scores;

• You demonstrate strategic leadership that expands BDO’s footprint in the client/industry, enabling BDO to continuously showcase our capabilities to our clients;

• You drive loyalty through strong business relationships;

• You are highly focused on overall quality and timely delivery;

• You share in an inclusive and engaging work environment that develops, retains & attracts talent; and

• You grow your expertise through learning and professional development that you share across the team.

Your experience and education

• Bachelor's or Masters degree;

• Professional designation required such as SANS, CISSP, PMP or willing to pursue;

• 5+ years experience managing large enterprise accounts in the cyberspace;

• Ability to obtain Government of Canada security clearance at the secret level;

• Exceptional communication and presentation skills for internal/external purposes matched to the C suite level;

• Excellent and proven leadership and teamwork skills;

• Hands on experience in a SOC environment

• Ability to provide guidance and direction with a cybersecurity lens

• Results-oriented with attention to detail that can scale effectively across large organizations;

• Ability to think strategically and systematically, with strong critical-thinking, problem-solving and analytical skills in order to identify key issues and recommend clearly defined solutions and/or responses;

• General understanding of cybersecurity concepts across all domains;

• Experience working with professional services teams in a similar capacity; and

• A track record of continuously enabling a positive work environment.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. 

Our firm is committed to providing an environment where you can be successful in the following ways: 

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. 

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. 

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.