Cybercrime Analyst (APAC)

The Company 

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and seven country governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks. 

Our purpose and expertise are focused on just one thing: protecting the world from cybercrime. Simple, and a great platform from which to support customers.  

We carry that passion through into our workplace too. Our people are highly talented and everyone is valued for their individual contribution, so we make sure Netcraft is a great place to work. From great benefits to social events, we’ve got it covered. 

The Role 

We're seeking a Cybercrime Analyst to join our amazing Technical Operations team. Cybercrime Analysts have an opportunity to make a real difference in the world by identifying threats and acting to protect consumers from online attacks. You'll be a key part of the incident response team, finding innovative ways to rapidly disrupt cyber-attacks against our clients. And don't worry if you have limited experience in this area, as we can give you full training. 

• Day to day, your responsibilities will include: 
• Cybercrime incident response – communicating analysis of cyber threats to relevant parties to mitigate attacks; 
• Classification of malicious websites, social media profiles, apps, emails, and phone numbers; 
• Providing clear and professional feedback to customers on incidents and classifications; 
• Sharing your ideas on how to improve processes and workflows.  

Based at our Melbourne office, but with hybrid flexibility, you’ll report directly to a Technical Operations Team Lead and will work closely with colleagues across our global offices. 

To be successful, you’ll need 

• Attention to detail, adaptability, and strong intellectual and commercial curiosity; 
• A positive and solution-focused approach;  
• Interest in the internet and cybercrime prevention; 
• Excellent communication skills with a high standard of written English; 
• Ability to engage with people in a warm, helpful, and professional way; 
• Self-motivation, ability to take initiative, and work as part of a team; 
• Aptitude for analysing and using technical information;  
• Competence in handling incoming phone calls; 
• Some experience in cybersecurity is useful but not essential as full training will be provided; 
• A degree in a relevant area, such as Cyber Security, Computer Science or IT may be useful but isn't essential. 

The reward package 

• Competitive base salary, reviewed annually, plus a bonus scheme based on volume of work output 
• 20 days Annual Leave, and 15 days Personal Leave per annum 
• 11.5% superannuation, rising to 12% on 01 July 2025 
• 4 x salary life cover (being introduced on 01 April) 
• Enhanced Parental Leave entitlements 
• Comprehensive health, safety, and wellness service available 24/7 (family members are also welcome to access this) 
• Access to learning resources such as Udemy and Coursera to support your continued personal development 
• Two paid Volunteering Days per year, so you can contribute to your wider community 
• Meals, snacks, and drinks provided daily in the office 
• Employee Referral Bonus scheme 
• Long service bonus payments, in addition to Long Service Leave  
• Hybrid working options  
• Regular social events 
• Inclusive culture and environment, where you’ll feel genuinely valued and respected  

Your standard working days will be Saturday to Wednesday, 9am – 5pm. This is because Netcraft protects its customers 24/7, 365, which we'll discuss with you at interview. 

If you think this role is for you, please apply with a resume and a cover letter. We’d love to hear from you. 

Diversity, Equity and Inclusion  

This is very important to us and through our Ally Network we support under-represented groups. We seek to maintain a working environment that is free from bias, harassment or discrimination, and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, ability/disability, age, religion, or any other specific characteristics.  

We’re happy to make any reasonable adjustments to our hiring process to ensure that all candidates can participate fully and comfortably.