DDoS/Security Technical Support Engineer

Description

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we’re looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region as part of cyber security First Level Support (FLS) team in Allot Secure product line Global Support.

What you’ll do

• Handle 1st and 2nd level support cases professionally and independently via CRM, phone and email
• Provide excellent, dedicated and proactive support service
• Perform deep problem investigation into system logs and behaviour
• Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations
• Work with higher tier support teams and travel to customer sites according to need.
• All while maintaining direct contact with key customers in the APAC/EMEA region off-site and on-site to assure customer satisfaction and success. Serving APAC/EMEA customers but with opportunities to serve and travel globally. 

Working in 9-hour shifts according to coverage needs mainly aimed to cover APAC and EMEA regions but may include other regions or Key Accounts. The position includes Weekend shifts and on-call duty as part of 24x7 global coverage.  

Requirements

What you should have

• At least 3-5 years hands-on experience in cyber security domain and/or product line 
• 3+ years of experience in DDoS mitigation and incident response. 
• Knowledge of emerging DDoS trends such as multi-vector attacks, IoT botnets, and application-layer DDoS. 
• Experience supporting security product line for Tier 1 ISP/Mobile operators 
• Hands-on experience in IDS/IPS, Malware protection, Endpoint security 
• Strong knowledge of tools such as Snort, Wireshark, Splunk. 
• At least 2+ years of experience on Supporting Applications on Cloud Platforms such as Kubernetes, AWS, Azure. 
• Hands-on experience in PKI, SSL/TLS Certificate based authentication, IPSec / SSL VPN 
• Detailed understanding of Cyber security best practices, threats, attack types, Phishing, Malware, Ransomware  
• Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred). 
• Strong hands-on working knowledge of TCP/IP networks, Routing, Switching, Firewalls, packet sniffing and traffic generation. 
• Ability to learn and adapt quickly to technologies and technical environments. 
• Leadership and team collaboration skills to manage cross-functional security teams during incident response. 
• Excellent communicator written and spoken in English spoken and writing skills – a must. 

Academic & Certifications 

• Graduate/Diploma of Computer Science/Electrical/Electronic Engineering. 
• Certifications such as CISSP, CEH, CCNA Security, or specific DDoS Défense certifications 
• Cloud Certifications such as AWS, Azure, CKA 

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!