Incident Response Engineer

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job Summary

The Incident Response Engineer, is a key role within the SRE Operations team responsible for the deployment, configuration, and optimization of tools used to detect, investigate, respond and manage incidents.

What you will do

• Perform proactive daily monitoring of our services including reviewing system and applications logs and manage Incident life cycle (Detection, Confirmation, Notification, Repair/Isolation, Escalation, Resolution and Reporting) to ensure quick turnaround in service restoration. 
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate.
• Work closely with development and engineering teams helping to build, maintain and extend support for all production services. 
• Review entire environment and execute initiatives to reduce failures, defects and improving overall performance. 
• Monitor and troubleshoot issues across the entire stack - hardware, software, application and network. 
• Demonstrate technical leadership with incident handling and troubleshooting. 
• Document current and future configuration processes and policies. 
• Assist with the implementation and development of SRE tools and applications. 
• Manage and support SRE tools and applications. 
• Perform periodic on-call duty as part of a global team. 
• Able to install and manage web certificates (SSL, Client Auth). 
• Prior working knowledge of Salt, Splunk, JIRA, Atlassian Wiki, NewRelic.

What you will have

• 1-5 years of experience in IT, Service Operations, or Development Operations related roles 
• 1-3 years of experience with Deployment Tools: SALT, Kubernetes, Docker, Jenkins… 
• 1-5 years of experience with multiple OS flavors : Linux, AWS 
• 1-5 years of experience in the Hi-tech industry 
• 1-2 years of experience with Database Environments: MySQL, Casandra 
• 1-2 years of experience with multiple programming languages 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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