Compliance Manager

About Airship

Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth.

Since 2009, Airship’s has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all of which are now the norm in elevating experiences everywhere. 

Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across apps, websites and all channels, including email, SMS, mobile wallet and more. Its no-code Experience Editor and Journeys AI solutions enables marketers and product managers to get work done in minutes instead of months, capturing more value across the entire customer lifecycle without ongoing developer support. 

With the Airship Experience Platform and App Store Optimization technology and expertise, brands now have a complete set of solutions to optimize the entire customer lifecycle – from the point of discovery to loyalty – driving greater value for everyone involved. 

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn and Facebook.

About the Role

The Compliance Manager will play a pivotal role in managing Airship’s global compliance programs, effectively navigating the intersection of data, privacy, and AI regulatory compliance. This position is critical to ensuring Airship’s adherence to global data privacy laws and to emerging AI compliance requirements. You will report to our VP, Legal and work cross-functionally with Legal, Product, Engineering, and Security teams to integrate compliance into business processes and product development.

This role combines strategic oversight with hands-on execution, focusing on data privacy, ethical AI governance, and risk management. You will be integral to promoting a culture of compliance through training, education, and collaboration across global operations.

What You'll Do

Global Privacy Compliance Management

• Own and manage the company’s global compliance programs, ensuring adherence to international data privacy laws, including GDPR, PDPA, U.S. state privacy laws like CCPA, and other relevant privacy regulations. 
• Coordinate execution of initiatives, including the development and maintenance of Data Protection Impact Assessments (DPIAs), privacy policies, and data processing agreements.  
• Proactively identify and address compliance risks related to data processing, privacy, and AI usage.
• Ensure compliance across global operations and systems.

Global AI Compliance and Governance

• Support integrating AI compliance frameworks, collaborating with technical and product teams to ensure AI systems meet regulatory standards. 
• Develop policies and procedures to address ethical AI use, including transparency, bias mitigation, and algorithmic accountability.

Cross-Functional Collaboration

• Collaborate with cross-functional stakeholders in the Legal, Engineering, Product, and Security teams to ensure adherence to privacy and data standards and regulations in the design and development of new products and services.
• Translate regulatory requirements into concrete standards for cross-functional stakeholders and partner with other team members during certifications and reviews to ensure Airship’s products, systems, and controls are compliant.
• Supervise regulatory risk and change management activities, including sample auditing and feedback/escalation on compliance.

Risk and Compliance Monitoring

• Assist in the identification and management of compliance risks, ensuring that emerging regulatory changes (e.g., AI, data privacy) are tracked and Airship  is well-positioned to adapt. 
• Support the preparation of reports and updates to senior management and other stakeholders on the compliance landscape.

Agreement Negotiations, Documentation, and Reporting

• Maintain compliance documentation, including audit trails, risk assessments, data impact assessments, reports, and records required for legal and regulatory reporting. 
• Participate in customer negotiations as a key internal stakeholder, providing compliance expertise to address customer concerns while maintaining Airship's risk posture and business objectives.
• Respond to customer due diligence questionnaires related to privacy, data protection, and compliance matters, ensuring accurate, and consistent responses that reflect Airship's compliance posture.
• Ensure compliance with internal audit requirements and assist in external audits when necessary.

Training and Education

• Develop clear, engaging compliance content, including FAQs, blog posts, white papers, and other educational materials that translate complex regulatory requirements (e.g., GDPR, CCPA/CPRA, EU AI Act, TCPA) into actionable guidance for customers.
• Develop and implement internal compliance training programs to educate employees on data privacy and emerging AI compliance standards. 
• Provide resources and guidance on compliance best practices to promote a culture of compliance throughout the organization.

Compliance Tools and Systems

• Manage compliance systems and tools used for monitoring data privacy and regulatory compliance. 
• Work with IT and Engineering teams to ensure the tools are integrated into business processes and help automate compliance reporting.

What We're Looking For:

• 5-7 years of experience in compliance or privacy roles, particularly in SaaS or software technology or related industries.
• In-depth understanding of relevant statutory frameworks applying to data governance globally, with specific knowledge of regulations in the EU, US (e.g., CCPA/CPRA, HIPAA), APAC, and other key markets.
• Hands-on experience with Data Protection Impact Assessments (DPIAs) and managing third-party compliance reviews.
• Solid understanding of AI governance frameworks and ethical AI principles, including algorithmic fairness, transparency, and accountability.
• Experience collaborating with cross-functional teams such as Legal, Product, Engineering, and Security to integrate compliance into business processes and product development.
• Experience with internal and external audit processes such as ISO and SOC2.
• Familiarity with compliance management tools and systems (e.g., OneTrust, TrustArc, etc.) and the ability to implement automation and improve compliance workflows.
• Exceptional communication skills (verbal and written) with a demonstrated ability to communicate technical compliance concepts in accessible, business-relevant language across various formats and audience levels.
• Excellent collaboration and project management skills, including the ability to manage conflicting priorities under pressure.
• Bachelor’s degree in Business, Technology, Information Security, or related fields

We'd Be Delighted If You Also Have

• Certification in privacy or compliance (e.g., CIPP/E, CIPM, CIPT, AIGP)
• Experience in AI compliance or governance in a SaaS environment
• Background in managing compliance for global operations

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. 

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. 

The starting base pay range for this position is: $127,000 - $150,000 per year. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation.

California residents can view the CCPA disclosure notice here.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.