Identity Provisioning IAM Operations Regional Lead - EY Global Delivery Services

IAM-Identity Provisioning-Regional Lead

Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.

The opportunity

Identity and Access Management (IAM) organization, a part of Information Security which enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, user provisioning/de-provisioning, and federation focusing on multiple protocols (SAML, OpenID, Azure AD)

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!

Your key responsibilities

The Regional Lead position drives operational activities to ascertain the activities for the IAM-Identity Provisioning Operations to meet Information Technology (IT) and Identity and Access Management (IAM) operational requirements, standards, and quality controls and that they can be seamlessly deployed with no impact to production or critical service work. 

 The successful candidate will drive the use of Industry or vendor recognized frameworks and tools to perform assigned directives aligned to the IAM Services. The person will generally be guided by the Global Lead for IAM-Identity Provisioning. They will drive collaboration with peers within Technology functions. In driving objectives and guiding the aligned technical implementation staff the role requires a high level of expertise and consistency with aligned industry frameworks and standards including Information Technology Infrastructure Library (ITIL) framework which details the IT industries mandated standards and procedures to resolve improvement recommendations such as for IT operations and delivery.   

Skills and attributes for success

Identity Provisioning Regional Lead will be responsible for all aspects of area IAM services- Identity Provisioning Operations, including ensuring the team’s compliance with Information Security policies and procedures. This individual will also be responsible for global\area oversight of the IAM team operational functions in different geographic locations. The role is generally guided by the Global Lead for IAM Identity Provisioning. To achieve success within a global 24/7 environment, manages direct reports/teams to the highest level of performance, selects and hires staff, aligns responsibilities and objectives to abilities and to coach performance. 

• Extensive experience in IAM including IDM technologies, access control, request-authorization frameworks and general security policies related to IAM
• Extensive experience in consolidation of IAM tasks on a country / sub area / area or global level
• Demonstrable skills to develop practical roadmaps and to implement in an efficient way
• Very good understanding of key performance indicators relevant for the role
• Experience in financial management like budgeting and cost comparison for the relevant services
• Drive standardization, automation and consolidation/centralization
• Develop and implement Service Level Agreements / Operating Level Agreements for account provisioning, Provide cost-efficient, stable IAM operations
• Establish a service culture with sufficiently ITIL-educated operations management and staff
• Build, promote and operate or source global services
• Develop the information technology roadmap and direction for the area of responsibility
• Represent the area of responsibility externally (e.g., with vendors and industry peers)
• Establish and maintain effective relationships with the IT Relationship Manager and with HR/Talent, and understand the people policies for countries in which staff are located
• Manage customer expectations and ensure effective delivery of IAM services
• Manage and champion a functional cross-border organization where culture and maturity levels ensure organizational symmetry with aligned responsibilities and cross-border reporting lines
• Strong multi-tasking capabilities with exceptional skills to adjust to multiple demands, shifting priorities, ambiguity and rapid change

• Deal efficiently with customer concerns and difficult situations/people under pressure
• An overall understanding of the business objectives of service lines and Core Business Services departments
• Interface and consult with peers within own function and across Operations to coordinate planning and daily operations
• Clear vision complemented by the ability to communicate and implement
• Experience of integrating operations from multiple countries and handling different cultures
• Leading change with ability to keep people motivated in a highly changing environment
• Communicate clearly and unambiguously to team as well as to the other teams within the IT Services organization

To qualify for the role you must have

• Degree in Computer Science or related subject area, or equivalent work experience
• 10 plus years working within Information Technology in a global firm and with solid people management experience.
• Experience in operations of a 24x7 support organization, project & process management
• The role will also require the periodic allocation of additional time on the job to support multiple demands and bringing up issues or to acceptable application maintenance windows and to accommodate teams or staff in other time zones (including weekends).

What we look for

•            Critical thinking skills demonstrating analytical and systematic approach to problem solving and a high degree of self-motivation

•            Experience working in a global virtual environment

•          Good interpersonal, communication and presentation skills

•            Good judgment, tact, and decision-making ability

•            Ability to understand and integrate cultural differences and motives and to work with cross cultural teams.

•          Ability to deal with ambiguity and change, and exercise appropriate time management to meet time critical targets

•            Ability to work autonomously but also within a team environment where necessary

•          Prioritization of work items to ensure targets are achieved

•            Objective review of processes and Identification of most efficient and effective way for teams to work moving forward

•            Breakdown of initiatives into the specific tasks that need to be completed    

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.