Professional Services Consultant

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Do you enjoy working with customers to find creative ways to solve business challenges? Are you excited about cyber security and nurturing relationships with clients? If so, the Experienced Consultant role, part of our Professional Services organization, might be a great fit for you.

The Consultant role is a strategic priority to BitSight, with significant visibility to executive leadership. As a Consultant, you will partner with a team of problem solvers to address complex business issues in the Cybersecurity and Third Party Risk Management (TPRM) space. You will project manage clients’ BitSight and TPRM programs, and enable our clients to gain the maximum benefit from our platform. 

Consultants are well organized and strategic thinkers. Strong communication skills are important as this role will require you to present to senior leaders and provide recommendations with the requisite justification. This is a great position for a self-starter who’s looking for an opportunity to shine in a role in a growing, high priority, division of a fast-growing company.

Responsibilities

• Directly support and operate clients’ BitSight programs, as co-defined by you and the client

• Manage clients’ businesses to Key Performance Indicators established by their
  leadership to support achievement of business goals

• Act as a day to day point of contact for clients

• Collaborate with team members to execute on client initiatives, troubleshoot and resolve product and service issues, and report on engagement progress

• Participate in quarterly business reviews 

• Collaborate with Customer Support, Sales, and Product teams

• Develop materials and presentations for executive level reporting

• Perform third party risk assessments 

• Set follow-up actions and provide regular updates on the status of active findings to all stakeholders

• Learn to be a power user of BitSight products, capabilities and services

Requirements

• 3-5 years of client facing experience 

• Desire to learn about CyberSecurity and Third Party Risk Management

• Experience in consulting, customer success, customer support, sales, or similar roles with a proven track record of managing projects to completion 

• Explain and articulate technical concepts to non-technical stakeholders, and follow basic troubleshooting steps to work through issues

• Strong verbal, written, and interpersonal skills, as well as excellent planning and
  organizational skills

• Experience in TPRM, CISSP certification, cyber security, information risk management, or related field preferred

• Experience with SalesForce, Google Suite, and remote teaming preferred

• Willingness to align with EST hours, GMT working hours would be 11am-8pm, at least 3 days a week

• Fluency in English required, fluency Spanish and/or French is a plus 

• Willingness to obtain Industry certifications (e.g. CTPRP, CISSP, CISM, CRISC, CIPP, CISA)

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read.  Even if you don’t feel that you meet every single requirement, we still encourage you to apply.  We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.