Security Administrator

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Security Administrator, you'll be a valued member of the team. You'll be required to maintain flexible hours when needed and display professionalism in representing the Security team. You'll have the opportunity to grow into other areas of the Security team and the Rock Family of Companies. You'll provide assistance and office support to the Security Technology team and other related areas of the business. Duties include processing phone calls, emails, and access control requests; participating in new hire orientation; providing basic IT support of security products; and performing hardware troubleshooting. You'll have the ability to adapt to new projects and duties as assigned by the team leader.  

About the role

• Issue badges to all team members, vendors, and new hires
• Maintain and update physical security policies and procedures
• Answer emergency security line calls and maintain the security mailbox during and outside of normal business hours
• Handle issues with temporary badges, parking lots, suspicious people, separations, buildings that have not been secured after hours and theft inside our locations
• Develop relationships with outside vendors to maintain our badge process, policies and procedures
• Collaborate with contracted security companies to maintain access control and policies currently in place
• Maintain and update our access control software and resolve any access control malfunctions or issues
• Develop and maintain a revenue-generating plan for security
• Develop automation and policy for issuing tenant/temporary team member access control and badging
• Provide additional support to the company investigator involving any issues/cases pertaining to the business that occur in or around our parking areas and facilities
• Provide additional support in developing and maintaining our emergency service plan and training programs 

About you

Minimum Qualifications

• Ability to adapt to new projects and duties and handle high-stress situations calmly
• Excellent time management and communication skills
• Ability to work independently
• Aptitude for identifying opportunities or problems and taking action
• Flexible schedule
• Strong interpersonal skills with a passion for client service
• Strong knowledge of computer systems, SQL databases and Microsoft Excel
• Ability to travel to all of our locations 

Preferred Qualifications

• Bachelor's degree

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.