Security Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Security Operations is seeking a proactive and detail-oriented Security Analyst to join our dynamic team. In this role, you will be a key contributor to our vulnerability management program, ensuring the security of our cloud-native AWS infrastructure. You will leverage a variety of security tools to perform software composition analysis (SCA), static application security testing (SAST), vulnerability scanning, and cloud security posture management (CSPM). Your ability to analyze code, track and remediate vulnerabilities and findings, understand AWS services, and collaborate with cross-functional teams will be crucial to your success. If you are passionate about security, eager to learn, and thrive in a fast-paced, cloud-focused, fun-filled environment, we want to hear from you!

What you will do:

Vulnerability Management

• Conduct regular vulnerability scans using automated scanning tools.

• Analyze scan results, prioritize vulnerabilities, and track remediation efforts.

• Collaborate with service teams to ensure timely patching and mitigation of identified vulnerabilities.

• Participate in quarterly vulnerability scanning cycles.

Code and Infrastructure Security

• Review code and AWS CloudFormation templates for security misconfigurations using SAST and SCA tools.

• Contribute to change management processes by evaluating security implications of proposed changes.

• Utilize AWS security services to assess and improve infrastructure security.

• Utilize CSPM tools to identify and remediate cloud security misconfigurations.

Vulnerability Analysis and Research

• Stay up-to-date on emerging vulnerabilities and security threats, with a primary focus on their impact to our vulnerability posture.

• Conduct research to understand the impact of vulnerabilities and recommend appropriate mitigation strategies.

• Proactively identify and propose improvements to security processes and tools.

Change Management

• Actively participate in change management processes, evaluating the security impact of proposed infrastructure and application changes.

• Review and approve change requests, ensuring that security best practices are followed.

Collaboration and Communication

• Work closely with development, operations, and other security teams to ensure a cohesive security posture.

• Clearly communicate vulnerability findings, CSPM findings, and remediation recommendations to technical and non-technical stakeholders.

• Document procedures, and findings.

Compliance

• Understand & comply with PCI, HIPAA Security and Privacy Laws Adhere to Genesys Code of Business Conduct and Ethics

What you will bring to the role:

• 3+ years of relevant experience in vulnerability management, preferably in cloud security.

• Strong understanding of AWS services and security best practices.

• Ability to read and understand code in common programming languages.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Hungry to learn, and improve processes.

• Self sufficient.

• Effective multi-tasker.

• Strong organization skills.

Desirable experience with:

• Fundamental skillset of automation and scripting (e.g., Python, Bash).

• Experience with vulnerability scanning tools (e.g., Nessus, Qualys).

• Familiarity with SAST, SCA, CSPM tooling.

• Infrastructure as Code (e.g., AWS CloudFormation).

• Git providers (e.g., Github, Bitbucket).

• Linux servers.

• Logging/SIEM solutions (e.g., Splunk, SumoLogic).

• ITSM solutions like JIRA.

• Documentation solutions (e.g., Confluence, SharePoint).

One or more of the following certifications/degrees would be an advantage, but not required:

• Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent practical experience.

• AWS certifications (e.g., AWS Certified Security – Specialty, AWS Solutions Architect).

• Other cloud security certifications (e.g., Certified Cloud Security Knowledge (CCSK), CompTIA Security+).

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.