Technical Support Engineer
Remote United States | Eastern Time Zone
R
USD 108K-170K (estimate) Senior-level Full Time Found 10d ago
Tasks
- Act as customer liaison to other teams
- Escalate critical issues
- Manage customer communication and expectations
- Participate in on-call rotation
- Provide phone, email, and chat support
- Transition product issues and track status
- Troubleshoot and debug customer problems
Perks/Benefits
- N/A
Skills/Tech-stack
AV | Account administration | Active Directory | Communication skills | Cross-team | Cross-team interaction | Customer Needs | Customer Needs Analysis | Customer care | DNS | Desktop OS | Firewall | GPO | Mac OS | Needs Analysis | Network Topology | Networking tools | Secure Machine Communications | Security Software | Server OS | Team Interaction | Virtualization | Windows Account Administration | Windows Desktop | Windows Server OS | Windows desktop OS | Windows server
Language: en |
Views: 0 |
Clicks: 0
Related jobs
-
Site Reliability Engineer (SRE) USD 100K-130KAWS | Automation | Bash | CI/CD | CloudWatch401k match | Flexible PTO | Medical/Dental/VisionMid-level Full TimeCalifornia R2d ago
-
Security Engineer USD 90K-120KAWS | Active Directory | Authentication methods | CI/CD | Cloud SecurityRemote workSenior-level Full TimeRemote, US R2d ago
-
Senior Product Security Engineer USD 131K-216KBest practices | C/C++ | CI/CD | CI/CD Pipeline | CI/CD Pipeline SecurityEmployee stock plan | Family medical leave | Medical/Dental/Vision | Paid time off | Parental leaveSenior-level Full TimeRaleigh, United States R2d ago
-
Support Engineer, Tier 3 USD 108K-175KAWS | Active Directory | Azure | Cause analysis | Communication skillsDevelopment programs | Global benefit coverage | Paid parental leave | Volunteer days | Wellbeing resourcesSenior-level Full TimeUnited States; Remote, MST or PST R3d ago
-
System Support Engineer USD 90K-95KCustomer Service | DevOps | Escalation management | Firewall | IP based)401k match | Dental | Incentive bonus | Medical | Paid HolidaysSenior-level Full TimeIllinois, US Offsite, United States R3d ago
-
AWS | Agile | CRM systems | Call Management | Communication skillsFlexible hours | Health insurance | Remote work | Retirement plan | Unlimited vacationMid-level Full TimeNew York, New York R3d ago
-
Windows Engineer USD 75K-86KActive Directory | Database Administration | Exchange | File Share | HardwareMid-level Full TimeRemote, United States R3d ago
-
Active Directory | Application Security | Artificial Intelligence | Cloud Security | Communication skillsComprehensive benefits | Hybrid workMid-level Full TimeRemote , DC, United States R4d ago
-
ACAS | AI | API Development | API Management | API TestingCompetitive benefits | Flexible working options | Sign-on bonusMid-level Full TimeUnited States R4d ago
-
AI tools | API Design | API Development | API Testing | AWSCompany benefits | Flexible work environment | Hybrid work option | Remote optionsMid-level Full TimeScottsdale, AZ, United States R4d ago
-
Associate Software Engineer USD 72K-114KAI Validation | AI coding | AI coding tools | AI validation techniques | APIsBenefits not specified | On-site workMid-level Full TimeArlington, Virginia, United States; Remote, New … R4d ago
-
Network Engineer, Systems Administrator USD 93K-135KActive Directory | Cisco Meraki | Cloud Solutions | Communication | Crowd Strike401k | Employer paid premiums | Flexible benefit plans | Health and dental insurance | Life insuranceSenior-level Full TimeLorton, Virginia, United States R5d ago
-
ACAS | AI | API Development | AWS | AgileBonuses | Flexible work environment | Health benefitsMid-level Full TimeUnited States R5d ago
-
Sr. Full Stack .NET Engineer II (6369) USD 170K-184K.NET | .Net Framework | ASP.NET | Angular | Azure DevOps401k | Dental insurance | Dependent care | Employee assistance | Flexible workMid-level Full TimeHybrid - Local to D.C. metro … R6d ago
-
Regional Sales Engineer (Remote) USD 100K-140KAV | Customer Engagement | EDR | Endpoint Security | FirewallEmployee networks | Office amenities | Paid parental leave | Professional development | VacationMid-level Full TimeUSA NY Remote, United States R6d ago
-
Cybersecurity Engineer, Senior - Secret USD 112K-196KCloud Architecture | Communication skills | Cybersecurity | DevSecOps | Firewall401k | Dental | Flexible schedules | Holidays | Life insuranceSenior-level Full TimeUSA MD (Virtual Office), United States R6d ago
-
Associate Software Engineer USD 72K-114KAlgorithms | Big Data | C++ | Containerization | Data StructuresMid-level Full TimeArlington, Virginia, United States; Remote, New … R6d ago
-
Cloud Operations Engineer USD 55K-75KCommand Line | Communication skills | Documentation | Management Studio | Network TroubleshootingBirthday Bonus Day | Health & wellness days | Holiday Vacation Time | Medical, dental & vision coverageSenior-level Full TimeUnited States R8d ago
-
Cloud Operations Engineer USD 55K-75KCommand Line | Documentation | Management Studio | Network Troubleshooting | PowershellBirthday Bonus Day | Health & wellness days | Holiday Vacation Days | Medical, dental & vision coverageSenior-level Full TimeUnited States R8d ago
-
Cloud Operations Engineer USD 55K-75KBatch files | Command Line | Command Line Batch Files | Communication | Desktop OSBirthday Bonus Day | Health & wellness days | Holiday Vacation Days | Medical, dental & vision coverageSenior-level Full TimeUnited States R8d ago
-
Vulnerability Management Engineer USD 130KActive Directory | Application Security | Automation Scripting | Customer Service | Dashboard tools401k retirement | Flexible time off | MedicalDentalVisionInsurance | Paid parental leave | Professional development dollarsSenior-level Full TimeTampa, FL Hybrid R8d ago
-
Mid-level Full TimeRemote - Virginia, United States R9d ago
-
Senior Network Security Engineer USD 120K-174KAutomation technologies | Cisco Routers | Cloud Security | Cloud Security Services | Communication skillsSenior-level Full TimeUnited States - Remote R9d ago
-
Active Directory | Automation | DNS | Deployment Workflows | Endpoint Management401k | Dental | Disability insurance | Employee assistance program | Health savings accountMid-level Full TimeChicago, IL, United States R11d ago
-
Solutions Engineer, Midwest USD 165K-190KAWS | Analytical Skills | Azure | Communication | Control SystemsCompany benefits | Diversity and inclusion | Flexible work | Professional development | Team cultureSenior-level Full TimeNew York, US R11d ago