VoIP Engineer

As a VoIP Engineer, the individual will monitor and control the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools. In this role, the Engineer will configure and install VoIP hardware/software replacements and upgrades. In addition, the individual will work to ensure all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner.

This role requires 5 days a week (onsite).

Responsibilities:

• Identifies and diagnoses problems and factors affecting voice services
• Troubleshoots voice related issues and outages, which may occur during non-core hours
• Works with vendors in support of the ITCSU
• Ensures all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner
• Performs preventative maintenance services on all devices within the VoIP area of responsibility
• Maintains a current understanding of emerging technologies and trends in voice and video services
• Performs other tasks as required by OSC and the Government contracting office

Required Qualifications/Education and Experience:

• High School diploma or equivalent
• Three (3) years of experience designing, building, and/or maintaining communications systems with a minimum of one (1) year experience with CISCO Unified Communications Manager (CUCM) Version 12.0 or newer.
• Knowledge of cable management and patching with Ethernet and analog phones
• Prior experience with SIP, SCCP, MGCP, PSTN, and H.323.
• Must have and maintain CCNA, CCNA Route and Switch certification, or CCNA Collaboration certification
• Must be DoD 8570 certified at the IAT-II / IAM-II level, Security+ or Higher. Please refer to the website: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/.
• Must have and maintain a Secret personnel clearance and must be eligible for a TS/SCI

Preferred Qualifications/Education and Experience.

• Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder, and Cisco UCCX

OSC Edge delivers a total rewards package that we know will attract, engage and retain top talent. Key elements of our package include a competitive base pay and a comprehensive benefits package:

We offer eligible employees with an opportunity to enroll in a variety of benefits offerings. Here are just some of our benefits for our US based positions:

• Medical/ Dental/ Vision
• Life insurance and AD&D
• Flexible Spending
• Accident, Critical Illness and Hospital Indemnity coverage
• 401(k) and ROTH retirement options and company match
• Pet Insurance
• Identify Theft and Fraud Protection coverage

About OSC Edge:

Founded in 2008, what started as a small business has grown into a diverse and innovative global team owned by Cook Inlet Region, Inc. an Alaska Native Regional Corporation. As a US Federal contractor, we are a dedicated IT Service Provider supporting the Departments of the Army, Navy, Air Force, DoD Educational Institutions, and large corporate entities. Our expertise is in Cloud Computing, Cyber Security, Compliance Management, Enterprise Architecture, IT Support, and CSfC. If you are passionate about making a difference and thrive in a dynamic and collaborative environment, we invite you to apply to join our team.

Equal Employment Opportunity/M/F/disability/protected veteran status