Senior SOC Analyst

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We currently have a need for a Senior Security Operations Center (SOC) Analyst who will play a pivotal role in monitoring, analyzing, and responding to cybersecurity alerts, ensuring the confidentiality, integrity, and availability of systems and data within a robust Managed Detection & Response (MDR) practice serving New Era’s customers. The Senior SOC Analyst will be part of a global Security Operations Center that is responsible for providing 24x7x365 eyes-on-glass support.

Responsibilities:

• Monitor security systems and tools such as SIEM, EDR, CSPM, and ITSM, and analyze, and respond to security alerts.
• Assist and train junior SOC analysts through the security operations lifecycle as needed.
• Execute playbooks and implement mitigations using SOC tools and technologies.
• Collaborate closely with customers and team members to provide security recommendations, and remediation action items during security events.
• Provide timely and thorough reporting to leadership and MDR customers as necessary.
• Respond to ad-hoc client requests through the MDR customer service platform.
• Contribute to the knowledgebase of playbooks and develop and refine documentation.
• Lead SOC working groups and organizational collaborations of cybersecurity case studies and threat hunts.
• Collaborate with the architecture and engineering teams to assist with use-case/detections development and QA of new detections.
• Brainstorm and implement automations of SOC processes and procedures, and alert lifecycle.
• Perform proactive and reactive threat hunts and report findings to customers and leadership.
• Create metrics and dashboards to illustrate SOC performance, and interesting tidbits to be shared with stakeholders.

Skills required:

• 3-5 years’ experience in information technology, with 3 of those years being part of a global SOC.
• Strong understanding of monitoring, analyzing, and triaging security events using a SIEM.
• Strong initiative, participation, and willingness to collaborate in team settings.
• Exceptional customer focus and commitment to providing 'white glove' customer service.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and oral.
• Ability to work independently, prioritize tasks, and escalate issues when necessary.
• Strong knowledge of malware analysis during incident response investigations.
• Basic understanding of the software development lifecycle
• Bachelor's degree in a technical related field a plus but not required
• Industry recognized certification in cyber security a plus, but not required (e.g. Security+, CC, AWS, Azure certs)

Below is the pay range of this position for considered candidates based on qualifications and experience.

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