Computer Support Specialist

Overview

For nearly two decades, Millennium Corporation has been operating on the leading edge of cybersecurity. Our elite team of more than 400 experts has an unparalleled record of performance supporting Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering. With the largest contingent of contracted Red Team operators in the DoD, we provide an unmatched level of threat intelligence and battle-tested experience for customers in both the DoD and federal civilian markets.

What We Believe

Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.

Responsibilities

Millennium Corporation is hiring a Computer Support Specialist in Albuquerque, New Mexico. Qualified candidates must have an active Secret Clearance. 

• Deliver IT technical support to end users to ensure proper configuration, installation, and maintenance of data input/output devices including laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
• Provide timely restorative and proper maintenance of laptops/tablets/workstations and peripheral devices.
• Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition company policies.
• Assume the responsibility for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
• Provide support for company-approved training for new technology deployment at CONUS and OCONUS locations.
• Identify, log, and track user issues, software conflicts, and hardware device conflicts through the IT incident ticketing system; provide resolution and/or escalate for assistance.
• Provide desk-side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
• Provide day-to-day technical guidance and desk-side support technical assistance to team members.
• Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents when applicable.

Qualifications

• Must have an active Secret Clearance 
• 6 years of experience and an Associate’s degree or higher (8 years of experience for those without a college degree)
• Possess any of the following certifications that are 8570 compliant: A+ CE, Network+ CE, SSCP, or CCNA-Security

Business Development

• Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creation of technical documentation, general proposal writing support and proposal color reviews.

Physical Requirements

• Must be comfortable with prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10-15 pounds at a time.

Travel Requirements

• Less than 10% travel required