Senior Security Operations Manager II

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

Role Purpose

Why this role matters?

As Senior Security Operations Manager II, you will lead the Beyond ONE Security Operations function across the Group and its Operating Companies (OpCos). Your contributions will help shape the Information Security department, and ultimately the way we disrupt the market.

Why this is for you?

If you're keen on solving the challenge of managing the security operations of a dynamic, complex and regulated organisation, hit us up. We're looking for someone ready to tackle this challenge head-on and make an impact from day one.

Key Responsibilities

As a Senior Security Operations Manager II you will be responsible for overseeing the daily operations of a company's security infrastructure and its detection and response capabilities. Your primary responsibilities would include:

• Managing and coordinating the activities of the SOC team across the Group and its Operating Companies (OpCos) to ensure smooth and efficient security operations.
• Ensuring that all security issues are promptly identified, investigated, and resolved.
• Being the Single Point of Contact with the Managed SOC Service Provider (MSSP) and ensure that their performance meets the contractual terms - consisting of service delivery, monitoring services, management of services, incident management, alert management, escalation matrix and reporting on a regular basis.
• Implementing and augmenting procedures for security monitoring, troubleshooting, and maintenance.
• Ensuring security performance is monitored to identify areas for improvement and implement strategies to enhance network performance and reliability.
• Collaborating with technology teams, such as Application, Infrastructure, Security, Engineering, to help implement security measures and ensure compliance organization standards.
• Identify trends and develop proactive strategies for security infrastructure maintenance and upgrades.
• Working closely with the OpCo teams to ensure the onboarding of assets to SOC are performed on a continuous basis.
• Governing third-party vendors and service providers’ adherence to SOC related KPIs and SLAs and ensure that the SOC are run as per the guidelines set forth.
• Managing and coordinating the activities of the SOC team to ensure smooth and efficient security operations.
• Ensuring that all security incidents and breaches are promptly identified, investigated, and resolved.
• Implementing IR run books and ensuring set procedure are implemented and monitored all times to improve the SOC operations.

Qualifications & Attributes

We’re seeking someone who embodies the following:

Education: Bachelor’s degree in Cybersecurity, Information Technology, or a related field. IAT Level III certification (e.g., CISSP, CISM, or equivalent) is a plus.

Experience: Minimum 10 years of experience in cybersecurity, with a focus on security operations, threat detection, incident response, and SOC management.

Technical Skills:

Must-haves:

• In-depth knowledge of real-time threat monitoring, incident response, and forensic analysis.
• Expertise in threat intelligence collection, analysis, and dissemination, including understanding attacker TTPs and identifying indicators of compromise.
• Experience in leading and conducting adversary emulation exercises and red/blue team engagements.
• Expertise on SOC tool(set)s like SIEM, threat intel solutions, Vulnerability, and patch management solution, NDR and EDR is crucial.
• Strong experience building and refining Runbooks, Playbooks for SOC.
• Monitoring security performance to identify areas for improvement and implement strategies to enhance security posture and reduce risk.
• Collaborating with other IT teams, such as Network, Applications, third party solution providers is required, this is to implement security measures and ensure compliance with industry regulations.
• Experience working closely with GRC and other security teams to ensure any policy violations and exceptions are mitigated.
• Demonstrable experience in identifying trends and develop proactive strategies for security uplift and upgrades.
• Leading table top exercise and ensuring participation and learning from these exercises.
• Experience in designing and deploying custom threat detection analytics and leveraging machine learning for threat detection.
• Familiarity with industry regulations, standards, and best practices for SOC operations, cybersecurity defenses, and compliance.
• Proven ability to lead cross-functional teams and collaborate with stakeholders across departments to mitigate cybersecurity threats efficiently.
• Experience in synthesizing SOC KPIs, KRIs, and incident reports for presentation to senior stakeholders like Risk and Compliance Head, CISO, CTO.

Nice-to-haves:

• Experience managing SOC in a mobile telecom operator, Security organizations, Fintech or an MVNO.
• Experience working with Managed SOC Service provider a strong plus.
• Understanding of machine learning and data analytics techniques for enhancing cybersecurity threat detection and response capabilities.
• Technical Project management experience for large scale environment

Unique Attributes:

• Excellence in security leadership and ability to manage complex situations with a cool collected head.
• Coaching team members and building resilient teams.
• Thrives in fast-paced dynamic environments requiring clear thinking and ability to navigate ambiguity communication and analytical skills and ability to work effectively in a fast-paced and dynamic environment.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.