Director, Executive Protection Operations

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly experienced and strategic Director of Executive Protection Operations to lead and manage the planning, coordination, and execution of all executive protection operations for our C-suite and high-profile executives. This position does not provide direct close protection but instead oversees all logistical, operational, and administrative components of executive protection. This includes global travel coordination, advance planning, budget management, and strategic communication with cross-functional partners such as Chiefs of Staff, Executive Assistants, Corporate Travel, Legal, and Risk Management.

The ideal candidate is a trusted leader with deep operational expertise, exceptional discretion, and the ability to work effectively in fast-paced, confidential environments supporting high-level corporate leadership.

What you get to do in this role:

• Lead and oversee all executive protection operations, with a focus on planning, logistics, intelligence coordination, and administrative support—not physical close protection.
• Develop and maintain executive travel protocols, integrating intelligence-led risk assessments and “Pattern of Life” methodologies to identify deviations from normal routines or environments.
• Coordinate and align executive travel planning with security protocols, executive schedules, and corporate policies.
• Establish and manage protection budgets, vendor contracts, resource allocation, and operational reporting in coordination with finance and procurement teams.
• Serve as the liaison between the executive protection team and internal stakeholders, including Chiefs of Staff, Executive Assistants, Legal, HR, Corporate Travel, and Facilities.
• Monitor global threat landscapes and assess potential risks to executives during travel, special events, and day-to-day operations.
• Ensure compliance with all applicable laws, regulations, and internal policies related to protective operations and firearms handling.
• Maintain confidential and sensitive information with absolute discretion and integrity.
• Provide strategic input and recommendations to improve executive protection operations and integrate with broader security and crisis management frameworks.
• Mentor and provide operational direction to protection personnel and third-party vendors supporting executive protection.

Qualifications

To be successful in this role you have:

• Operational & Tactical Expertise

• In-depth understanding of “Pattern of Life” security concepts and ability to detect and act on behavioral or environmental anomalies.
• Strong knowledge of executive protection tactics, surveillance detection, counter-surveillance, and emergency response protocols.
• High proficiency in defensive tactics and firearms; able to interpret field risks and provide guidance on tactical readiness.
• Experience developing SOPs and playbooks for high-risk and high-profile executive engagements.

• Physical & Professional Standards

• High level of physical fitness and stamina; must maintain a professional and service-oriented appearance and demeanor.
• Ability to remain calm under pressure and exercise excellent judgment, discretion, and emotional intelligence in high-stress scenarios.
• Superior interpersonal, verbal, and written communication skills; able to tactfully engage, influence, and support executive stakeholders.
• Proven ability to de-escalate conflicts and manage sensitive situations with discretion.

Required Certifications & Qualifications:

• Bachelor’s degree in a related field or successful completion of a recognized Executive Protection Training Program.
• Prior law enforcement, military, or corporate executive protection experience highly desirable.
• Valid or ability to obtain:
  • California BSIS Guard Card
  • California BSIS Exposed Firearm Permit
  • California Concealed Carry Weapons (CCW) Permit
• Advanced defensive driving certification and clean driving record.
• Medical certification (First Responder, EMT, 18D, Paramedic, or Navy Corpsman) highly preferred.

Preferred Skills & Traits:

• Strategic thinker with a proactive mindset.
• Experience managing third-party vendors and operational contracts.
• Deep understanding of global security threats and corporate risk mitigation.
• Experience using threat intelligence platforms and travel risk management tools.

• Confidentiality and Integrity

  This position operates at the highest levels of confidentiality and trust. The individual must demonstrate an exceptional commitment to protecting sensitive executive and company information, both operationally and culturally.

   

JV19

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $180,900 - $316,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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