GRC Team Lead

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.  From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.  More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. 

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

ECI has an exciting opportunity for an experienced GRC Team Lead, As the GRC Team Lead, you will play a pivotal role in managing and enhancing ECI’s Governance Risk and Compliance (GRC) program. Reporting to the Associate Director of Information Security, you will lead a dedicated team of GRC enablement professionals based in India, ensuring the delivery of top-tier compliance and risk management services to our clients. This role offers the chance to work with advanced technology and industry leaders in the financial sector, contributing to the continuous improvement of our GRC offerings.

This is onsite role, shift timings from 5 PM to 2 AM IST. We are seeking immediate joiners or candidates with a notice period of less than 30 days.

What you will do:

• Lead the operational aspects of the Governance and Risk Program, ensuring efficiency and effectiveness.
• Address client escalations promptly, maintaining a high standard of client satisfaction.
• Mentor and develop team members to excel in business analysis, communication, and risk modelling.
• Build and maintain strong client relationships through expert knowledge and professional interactions.
• Expand service offerings based on team capabilities and client needs.
• Monitor and report on the success of the Governance and Risk Program.
• Optimize team capacity, recruit new members, and allocate resources effectively.
• Implement automation and innovative methods to enhance service delivery and profitability.
• Stay informed about potential risks related to the operating environment and client engagements.
• Ensure optimal resource management and improve team efficiency.
• Keep abreast of complex compliance regulations and ensure team adherence.
• Plan and improve tasks and projects, continuously seeking process enhancements.
• Strategically plan team activities, providing mentorship and fostering professional growth.
• Resolve conflicts within the team and with clients, maintaining a positive work environment.
• Manage client issues effectively, ensuring high levels of satisfaction.
• Regularly evaluate team performance, providing constructive feedback and implementing improvements.
• Conduct thorough risk assessments and develop mitigation strategies.
• Maintain clear communication with stakeholders, ensuring alignment with organizational goals.
• Organize training sessions to enhance team skills and knowledge in GRC practices.
• Ensure accurate documentation and prepare comprehensive reports for management review.
• Encourage innovative approaches to GRC challenges and contribute to strategic planning.

Who you are:

• 5+ Years of experience.
• Experienced with security frameworks such as ISO 27001, NIST 800-53, OCIE Examination, PCI-DSS.
• Possess broad and deep knowledge of technical security aspects and industry events.
• Information security certifications (e.g., CISSP, CISA, CRISC) are a plus.
• College degree preferred.
• Consulting experience is advantageous.
• Strong communication skills: clear, thorough, and timely in speaking, listening, and writing.
• Demonstrate unwavering ethics and practice ethical behaviour and business practices, ensuring alignment with organizational values.
• Proven leadership experience: foster teamwork, trust, and cooperation, set goals, manage conflict, resolve issues, and make decisions that enhance organizational effectiveness.
• Exceptional planning, decision-making, problem-solving, and organizational skills: assess situations to determine importance, urgency, and risks, and make timely decisions in the best interest of the organization.
• Problem-solving skills: identify root causes, gather and process relevant information, generate solutions, and make recommendations or resolve problems.
• Strong project management skills to handle multiple efforts simultaneously.
• Dedication to continuous learning and knowledge gain in information security, including identifying and preventing phishing attempts.

 ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!  If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

                                                                                       Love Your Job, Share Your Technology Passion, Create Your Future Here!

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