Team Lead, Product Operations

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Product Operations Team Lead to be part of making this happen.   

About the Role
The Product Operations Team Lead will oversee operational and project management activities within the products organization, collaborating with Engineering and Product Management to support our growth as a leading organization. This role is part of the centralized engineering services team, requiring a self-starter with a passion for organizing diverse daily activities.

Responsibilities:

• Manage centralized budget and resource tracking for engineering, collaborating with finance weekly.

• Assist with contract and vendor management, including renewals for engineering tools and third-party software.

• Organize and coordinate the annual Engineering Hackathon Event.

• Work cross-functionally with HR, IT, GRC, Business Development, Vendor Sourcing, and Billing on operational projects and process improvements.

• Coordinate ongoing projects aimed at preparing for engineering tax credits in the US and Canada.

• Provide urgent project management support for critical engineering initiatives.

• Document standard operating procedures and policies for the product organization.

• Support new employee onboarding processes.

• Collaborate with recruiting on the co-op program and coordinate with engineering leadership.

• Offer general support for local onsite events at Arctic Wolf offices.

About You   

• A self-starter with a passion for organizing and coordinating a diverse set of daily activities.

• Ability to work efficiently under pressure with multiple timelines and limited supervision.

• Excellent listening skills and the ability to communicate clearly both verbally and in writing.

• Extensive administrative experience with a demonstrated ability to manage multiple tasks and excel in a fast-paced environment.

Desired Skills:

• Project Management: Ability to manage and coordinate multiple projects effectively, ensuring timely completion and delivery.

• Budget and Resource Management: Basic skills in budgeting and resource tracking, working closely with finance.

• Cross-Functional Collaboration: Experience in working with various departments to drive operational projects and process improvements.

• Excellent Communication: Strong verbal and written communication skills for effective interaction with executives and team members.

• Organizational Skills: Planning and organizational abilities, with meticulous attention to detail.

• Integrity and Discretion: Professionalism in handling confidential information and maintaining discretion in sensitive matters.

• Leadership Abilities: Experience in working with teams & coordinating operational efforts for collaborative productivity.

• Technical Competency:   With Excell, PowerPoint, Jira & Confluence is highly desired.

• Adaptability: Capacity to thrive in a fast-paced environment with changing priorities and pressures.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.