Cybersecurity & Privacy Compliance Officer

WHO WE ARE

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.

No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.

WHAT WE'RE LOOKING FOR

We are seeking a dedicated cybersecurity & privacy compliance professional looking to contribute to a vibrant and innovative company.

As part of the team, you will report to the **Head of Security, and assist in navigating the complex landscape of legal and regulatory compliance and tuning our anti-fraud processes and operations.

WHAT YOU’LL DO

• Manage Cybersecurity & Privacy programme, asses and remediate risks, and review controls.
• Maintain our cybersecurity certifications (ISO 27001, SOC 2, PCI DSS) and privacy initiatives (GDPR, CCPA, LGPD).
• Develop, execute, and upkeep of a comprehensive compliance and cybersecurity program in line with legal and regulatory guidelines throughout the organization.
• Collaborate with business and technical leaders to ensure seamless integration of the compliance program throughout the business.
• Develop and implement cybersecurity & privacy compliance training initiatives for employees.
• Maintain and enhance cybersecurity & privacy policies and procedures to ensure compliance with all relevant certifications, laws and regulations.
• Collaborate with our anti-fraud team.
• Conduct compliance audits and risk evaluations periodically.

WHAT YOU’LL BRING

Must haves:

• Bachelor's degree in compliance, law, data science, business analytics, or a related field. Master's degree is a plus.
• At least 5 years of experience in a cybersecurity & privacy compliance role.
• Good understanding of privacy laws (GDPR is a must), regulations, and privacy/cybersecurity compliance frameworks (ISO27001, SOC 2, PCI DSS, NIST CSF).
• Excellent communication and interpersonal skills.
• Fluency in English is mandatory.
• Proven ability to work collaboratively with cross-functional teams.
• High level of organization, strong attention to detail, and ability to thrive in a fast-paced environment.

Nice to haves:

• Relevant privacy or cybersecurity certifications (e.g., CISSP, CIPP).
• Knowledge of cyber awareness platforms (eg. KnowBe4)
• Knowledge of OFAC regulations.
• Knowledge of Spanish.

WHAT WE OFFER 🤗:

Here’s how we care about your growth, well-being, and comfort:

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits package to customize your own perks.
• Comprehensive health insurance for both you and your family.
• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.