Physical Security Operations Center Lead

Overview

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking a highly skilled and motivated Physical Security Operations Center Lead to oversee the daily operations of our Physical Security Operations Center (PSOC). The ideal candidate will be responsible for managing the security operations team, ensuring the effective and efficient monitoring of physical security systems in collaboration with the Physical Security Systems Administrator, and implementing protocols to protect our facilities, assets, and personnel. This role requires a blend of leadership, technical skills, and crisis management capabilities.

LOCATION       

• This role sits onsite at our HQ in Jacksonville, FL.

DUTIES & RESPONSIBILITIES

• Supervise and lead the Physical Security Operations Center team, ensuring optimal performance in monitoring security systems such as CCTV, access control, and alarm systems.
• Monitor and respond to security incidents, alarms, and emergencies, providing clear instructions to staff and coordinating response actions.
• Implement, and update security procedures and protocols to address evolving threats and vulnerabilities.
• Collaborate with internal teams and external vendors to ensure the continuous improvement of physical security measures, staffing, scheduling, and technologies.
• Integrate with security contractor for interviewing and onboarding of new employees.
• Assist in conducting regular training to include tabletop exercises and drills for PSOC staff to enhance their response capabilities and adherence to security protocols.
• Prepare and submit detailed reports on security incidents, breaches, or significant events for management.
• Monitor threat intelligence software to analyze and mitigate operational and reputational risk for the organization.
• Maintain up-to-date knowledge of industry trends, regulations, and best practices related to physical security.
• Ensure compliance with all company, local, state, and federal regulations related to physical security.
• Act as the primary point of contact for Physical Security Operations Center related matters during off-hours, on-call as necessary.

MINIMUM REQUIREMENTS

• High school diploma or GED.
• Minimum of two years of experience in physical security operations, with at least one year in a supervisory or team lead role.
• Strong understanding of physical security systems, including access control, video surveillance, intrusion detection, and alarm systems.
• Proven leadership abilities with experience managing a team in a fast-paced environment.
• Ability to handle high-stress situations and make decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, vendors, and senior management.
• Familiarity with security industry standards, regulations, and best practices.
• Ability to work flexible hours, including nights, weekends, and holidays, as required.

PREFERRED EXPERIENCE

• Certification in security management or a related field (e.g., PSP, CPP).
• Experience with use of C-Cure 900, Victor and/or Dataminr.

• Strong problem-solving and decision-making skills.
• High level of integrity and attention to detail.
• Ability to manage multiple tasks simultaneously in a dynamic environment.