Mid Applications - Salesforce Technical Consultant

Role: Salesforce Technical Consultant

Location: Taguig City, Metro Manila

Work Setup: Hybrid (2 days onsite per week)

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business…

https://www.nccgroup.com/uk/

The Opportunity:

NCC Group are looking for a Salesforce Technical Consultant to join our in-house line of business systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.

Our Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release process.

Key Accountabilities:

• Ownership towards the architecture of Salesforce
• Assist with the configuration and customisation in different Salesforce offerings including Sales Cloud, D&B, Pardot, DocuSign, CPQ and other SFDC products.
• Create profiles, permission set, custom permission & implement security/sharing rules at object, field and record level.
• Design custom objects, custom fields, record type-based page layouts, custom tabs
• Knowledge on custom setting, custom metadata Types and custom labels.
• Create custom reports and dashboards.
• Set up validation rules, approval processes, and workflows.
• Perform manual and/or automated data entry/data clean-up as required.
• Work on documentation and preparing training materials.
• Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
• Delivery of technical reviews and demos to IT Support teams, ensuring changes to Salesforce have no adverse impacts to other applications.
• Provide second line support for Salesforce, acting as an escalation route for our business support team.
• Work with operational teams around the world as required.

Requirements:

• Hands-on experience using and implementing Salesforce Sales Cloud, ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.
• Custom Development (workflows, process builders and flows)
• Salesforce Administrator Certification desirable.
• Ideally experienced using Gearset and Global Gitlab for deployments or other deployment tools are advantageous.
• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.

Behaviours:

• Organisational skills – personal efficiency, time management skills and the ability to prioritize competing demands are key.
• Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.
• Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
• Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.
• Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organisation

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, and Asia- Pacific

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.