Director of IT Managed Services

alliantgroup, LP is currently experiencing explosive growth! As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. It's fun to work in a company where people truly BELIEVE in what they're doing!

As the Director of IT Managed Services, you will oversee the design and implementation of IT managed services to deliver high-quality service to clients. This position involves consulting and collaborating with clients and technical teams to design effective service strategies

As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role is within in the alliant Digital service line which supports businesses on their AI journey.  

• Perform current state audits and analysis
• Recommend managed services solutions based on findings (including, defining scope, SLA’s, timelines, technology requirements, workflow processes and resource)
• Create client facing “findings” documents and recommended solutions documents
• Provide data and input to the pricing process
• Plan, oversee, execute, and monitor implementation plans
• Manage budgets and ensure projects stay on track
• Identify, select, and negotiate with vendors as necessary
• Monitor performance and ensure adherence to service level agreements (SLAs)
• Manage relationship and resolve issue
• Robust understanding of IT infrastructure, software, and systems
• Troubleshoot technical problems and provide solutions
• Stay up to date on evolving IT technologies and trends
• Communicate effectively with internal stakeholders and external clients
• Build strong relationships with clients/vendors; collaborate with cross-functional teams to achieve project goals
• Identify and mitigate potential risks associated with the solution
• Develop and implement risk management plans
• Ensure compliance with relevant regulations and standards
• Manage, coach, and develop team of IT professionals

• Bachelor’s degree required (preferred in Engineering, Computer Science, Business Administration, Information Systems, Cyber Security, or related field)
• Preferred minimum 7 years of experience in the field of Service Desk, Managed Services, MSP, or related fields
• Preferred certifications: IT Service Management (ITSM), Cyber security such as CISSP and CISM, and/or Azure or AWS cloud computing
• Strong understanding and experience of IT infrastructure, networking, software, and security
• Ability to troubleshoot technical problems and provide solutions
• Experience in planning, executing, and monitoring IT projects
• Ability to manage budgets, timelines, and resources
• Strong organizational and time management skills; strong attention to detail
• Excellent communication and interpersonal skills to engage and build strong relationships with clients and vendors
• Strong negotiation and conflict resolution skills
• Ability to analyze data and identify trends and patterns
• Strong problem-solving skills; ability to make data-driven decisions
• Knowledge of IT outsourcing methodologies and best practices
• Ability to work independently and as part of a team in a fast-paced environment
• High sense of urgency with the ability to meet deadlines and changing priorities
• Receptiveness to performance feedback within a team environment is essential

alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group exercise classes, paid covered parking, daily allowance for onsite café and Starbucks, and more!

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