IT Security Systems Administrator Associate – Denver International Airport

About Our Job

Who We Are

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business.

DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join DEN’s diverse, inclusive, and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $72,534.00 - 119,681.00 USD Annual. We also offer generous benefits for full-time employees which include but are not limited to:

• Competitive medical, dental and vision plans effective within 1 month of start date

• Pension Plan (DERP) and Retirement Plan

• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Short-Term and Long-Term Disability

• Development & Career Growth Opportunities

Location and Schedule

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least 1 day a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days.

What You’ll Do

The Security Platforms team is responsible for handling configuration, operation, and maintenance for the control systems for Denver International Airport’s Closed-Circuit TV, Identity Management System, and Access Control System as well as other regulated and non-regulated systems.

The IT Systems Administrator Associate will primarily be responsible for:

• Performs routine to complex setup, installation, and configuration of the operating system (including hardware and software), new software releases, and upgrades.

• Monitors, tunes, diagnoses, and resolves routine to complex operating system, application, and database problems.

• Troubleshoots, maintains, and repairs routine to complex problems with hardware, operating systems, security, and data protection.

• Endpoint Configuration and Management

• User Configurations

• Asset Mapping

• IDMS System Management and Troubleshooting, including peripheral troubleshooting as needed.

• Ticket Management and Tracking via Service Now

What You’ll Bring

Our ideal candidate will also have the following skills and experience:

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.

• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

• Customer Service - Interacts with customers in a friendly and professional manner, works to resolve issues quickly and effectively, and is knowledgeable about products and services.

• The ideal candidate will function as part of a team that serves multiple other groups and divisions.

• Experience with access control system management and industry best practices (Experience with CCure 9000 preferred.)

• Experience with large scale video management systems (Familiarity with Genetec Security Desk preferred.)

• Experience with Microsoft SCCM/ECM and Active Directory

• Proficiency with Microsoft 365 Office productivity applications and Microsoft Teams

Required Minimum Qualifications

• Education requirement: Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field.

• Experience Requirement: Two (2) years of professional Information Technology experience maintaining, implementing, and modifying information technology systems or work processing operations including system hardware and software.

• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education
  Additional appropriate education may be substituted for the minimum experience requirements.

• License/Certifications: By position, requires a valid Driver's License at the time of application.
  Licenses and certifications must be kept current as a condition of employment.

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Shift Work/Emergency Duties

Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).

Application Deadline

This position is expected to stay open until April 4th, at midnight. Please submit your application as soon as possible and no later than April 4th, at midnight.

About Everything Else

Job Profile

CI1448 IT Systems Administrator Associate

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$72,534.00 - $119,681.00

Starting Pay

Based on experience and education

Agency

Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.