IT Network Security Administrator III

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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization. 

Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.

POSITION SUMMARY:

Working within the Digital Hands’ Security Operations Center (SOC), the Network Security Administrator III is most senior subject matter expert on the Network Security Administration team. This individual specializes in and is responsible for a broad range of tasks, including: the day-to-day administration of information security tools and devices, advanced support for systems and applications, handling of Move/Add/Change/Delete requests and primary liaisons for vendor support on behalf of the customer related to the delivery of Digital Hands’ Managed Firewall, SIEM, Endpoint, Vulnerability Management, and E-mail Security services. This position is a senior technical role, requiring a high level of hands-on experience, including a thorough understanding of all aspects of computer, network, and application security. The right candidate must possess proven experience implementing and maintaining a variety of technologies such as:

• Routers/Switches (e.g. Cisco)
• Firewalls (e.g. Cisco, Juniper, CheckPoint, Palo Alto, Fortinet)
• Host/Network Intrusion Prevention Systems (e.g. Cisco, McAfee)
• Security Information and Event Management appliances (e.g. Securonix, FortiSiem, AlienVault, Qradar)
• EDR and XDR applications (Carbon Black, SentinelOne, Crowdstrike)
• Cloud Security (e.g Azure, AWS)

DUTIES AND RESPONSIBILITIES:

• Assignment of duties as designated by special project scope.
• Participate in professional engagement activities related to Digital Hands’ Managed Firewall, SIEM, Endpoint, Vulnerability Management, and E-mail Security services.
• Collaborate with customers, vendors, and internal departments to deliver security solutions.
• Train members of the Network Security Admin II team.
• Support and act as a senior member of an incident response team.
• Maintain health and performance of security solutions.
• Implement all Digital Hands services following the best practices defined by Security Operations Engineers.
• Provide feedback to Security Engineers and management on process and methodology improvements.
• Configure security systems, analyzing security requirements, and recommending improvements.
• Apply latest security patches and ensuring proper defenses are implemented.
• Optimize customer network and security postures.
• Perform security assessments and vulnerability scans.
• Create alerts within solutions to trigger operational events or actions.
• Create alerts within monitoring solutions to trigger health and performance alerts.
• Perform other duties as assigned.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree in computer science or related field; or equivalent experience.
• 5+ years of experience in a Security Administration, preferably working within an MSSP.
• 8+ years of experience in Information Technology role.
• Must have proven experience implementing, maintaining, and writing policies within technologies such as firewalls, SIEMs, Load Balancers, and HIPS/NIPS.
• Operating systems knowledge and systems administration skills for various versions of UNIX, LINUX, and Windows and Windows Server.
• Professional certifications such as CISSP, CCNA, Network+, Security+ SANS/GIAC (GSEC) a plus.
• Strong knowledge of policies, procedures, audits, and risk management.
• Deep understanding of network and security protocols (SSL, DNS, IPSEC, NAT, etc.).
• Experience in information security, ideally in multi-platform environments preferred.
• Experience with analyzing security attacks and exploits.
• Experience with SD-WAN and SASE.
• Basic understanding of programming concepts and code.
• Access Control Concepts, Methodologies, and Techniques.
• Experience in the evaluation of new technology and security threats as they arise.
• Familiarity with information security best practices.
• Demonstrated documentation skills including creation of project metric reports and the creation of communication plans and change control documents.

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• High level of interest in security and the need for the Confidentiality, Integrity and Availability of information and information systems to be maintained.
• High level of integrity, judgment, and situational awareness.
• Promoter of cross-team collaboration and growth.
• Excellent Analytical reasoning, creative problem solving, problem sensitivity.
• Excellent communications, presentation, and listening skills.
• Excellent organizational and time-management skills and the ability to prioritize.
• Flexibility and adaptability to change.  Excellent customer service skills.

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.

Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.

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