GTM Applications Administrator

Description

We’re growing and looking to hire a GTM Applications Administrator who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

The GTM Applications Administrator will support ongoing management, configuration, and optimization of all business applications used within the GTM teams including, sales marketing, and customer engagement. This individual will work closely with cross-functional teams to ensure seamless integration, smooth operations, and the effective utilization of applications that enable the GTM teams to execute their initiatives. The role requires a deep understanding of business processes, technical expertise in application management and strong problem-solving skills.

About Claroty:  

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Responsibilities

As a GTM Applications Administrator, Your impact will be:

Application Support & Administration:

• Assist in the administration of GTM applications such as Customer Relationship Management (CRM) systems (i.e. Salesforce), Revenue Operations Systems (i.e. Clari, Tableau, CPQ, etc. ) and additional Sales & Marketing Applications (i.e. 6Sense, Gong, Gainsight, Ironclad, LinkedIn Sales Navigator, ZoomInfo, etc.)
• Support the configuration and customization of applications to meet the needs of sales, marketing, and customer success teams.
• Provide troubleshooting assistance and technical support to end-users, escalating issues to the GTM Applications Administrator when necessary.

Lead Cross Department Activities In The GTM Technologies

• Provide general administrative support to the GTM Applications Team, including scheduling meetings, preparing reports, and managing tasks related to application administration.
• Assist in maintaining a clear project timeline for application updates, integrations, or migrations.

User Training & Support:

• Assist with the onboarding and training of new users on GTM applications, ensuring they understand key features and workflows.
• Serve as a point of contact for day-to-day user inquiries and provide hands-on assistance with application functionality.

Data Integrity & Reporting:

• Support the GTM Applications Team in maintaining data accuracy across applications.
• Assist with generating reports and dashboards to provide actionable insights for sales and marketing teams.
• Help identify and resolve data discrepancies and ensure data consistency across platforms.

Application Testing & Upgrades:

• Assist in testing new features, updates, or changes to GTM applications, ensuring they align with business requirements.
• Support the GTM Applications Team in the implementation and deployment of software updates, including coordinating user acceptance testing (UAT).

Documentation:

• Help maintain clear, up-to-date documentation on system configurations, workflows, and troubleshooting procedures.
• Document best practices and provide guides for users on how to maximize the use of GTM applications.

Collaboration with Cross-Functional Teams:

• Work closely with sales, marketing, IT, and customer success teams to understand their needs and ensure the smooth operation of relevant applications.
• Assist in managing communication between end users and vendors or IT support teams for application-related issues.

Requirements

What do you need to succeed in this role?

• 5+ years of experience administering Salesforce
• Experience in Change Management (ITGC) with working in Sandboxes and using change sets to push development to Production.
• 3+ years of application development preferably within sales, marketing or GTM similar functions.
• Salesforce Certifications preferred (i.e. Salesforce Certified Administrator (ADM 201))
• Strong technical skills (including: workflow automations, data integrations, data management, API configurations, etc.) in Salesforce, marketing automation (i.e. HubSpot, etc.),
• Working knowledge of other GTM Applications (i.e. Clari, 6Sense, DealHub, Gainsight, Gong, Highspot, Ironclad, Linked Sales Navigator, Vendict, Outreach, Dun & Bradstreet, ZoomInfo, etc.)
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse international teams.
• Strong problem-solving skills and the ability to manage multiple priorities across multiple departments in a fast-paced environment.
• Experience with Agile or project management methodologies is a plus.
• Bachelor’s degree in Information Technology, Engineering, or related field.

Why Claroty? Our Culture and Benefits: 

• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. 
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. 
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. 
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.  

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

Expected compensation for the role is between $130,000.00- $145,000.00 Base. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply.

For U.S. only:

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are.

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