Senior Manager, Security Operations

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Triage Security Analyst to be part of making this happen.  

Position Overview and Objective

The Senior Manager, Security Operations, is responsible for hiring and training all team SOC Triage Security Engineers and Security Analysts.

Primary Responsibilities and Duties

Operate the world’s leading 24x7 Security Operations Center.  While this role is considered business hours, the support for the team, which may take form in after hours from time to time is expected.

 Act as a subject matter expert on workflow for both inbound and outbound Security Operations related requests.

Facilitate with other Security Operations leaders, strong alignment, and cohesion across teams.

Ensure all S2 service level SLO’s are met.

Provides leadership during security events.  Acts as an escalation contact to support investigations as required.

Effectively owns and implements strategic objectives as part of maturing the security services business.

 Drive automation considerations with Product Management, keying in on any efficiency opportunities, regardless of how radical ideas may appear

Key Skills

Ability to identify opportunities in current processes and take action to roll out necessary changes. 

Knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)

Ability to lead a technology-focused and driven SecOps team, to balance and prioritize across a fast-paced, growth-oriented global environment and to manage the team’s coverage and growth.

Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.

Ability to work independently, manage projects, and exercise judgement in reaching solutions.

Strong verbal and written communication required. Must be able to articulate written information to customers

Demonstrated success in delivering analysis via a creative approach with the mindset of an adversary.

Minimum Qualifications

A degree in Cybersecurity or equivalent

6+ years’ experience working and managing a SOC or customer support function

Environment and Physical Demands

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

If located in a company office, often requires the mobility to physically navigate the space.

In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.

May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper). 

Travel Requirements

Typically 10% or less of business travel

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information. 

Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.