Manager, Training & Professional Standards, Security Operations

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
Site: Toronto Western Hospital
Department: Security Operations
Reports to: Director
Work Model: Hybrid
Hours: 37.5 per week
Salary: $90,285 to $112,866 annually
Shifts: Mon-Fri Days; training or operational needs may require adjustment of work time
Status: Permanent Full-Time
Closing Date: April 17, 2025

Position Summary

The Manager, Training & Professional Standards, Security Operations is a leadership role responsible for overseeing the development, delivery, and continuous improvement of security training programs and professional standards across UHN. Reporting to the Director, Security Operations, the Manager plays a central role in advancing the TIDES 2.0 program and ensuring security personnel deliver trauma-informed, ethical, and high-quality services. This position drives a culture of accountability, mentorship, and operational excellence, ensuring compliance with regulatory requirements while supporting the safety and well-being of patients, staff, and visitors.

UHN’s Security Operations Department is dedicated to maintaining a safe, respectful, and inclusive environment across all hospital sites. With a team of trained professionals, the department provides 24/7 protection, risk assessment, incident response, and proactive support for staff, patients, and visitors. Security Operations plays a vital role in emergency preparedness, workplace violence prevention, and the implementation of safety technologies and best practices, supporting UHN’s broader mission to build A Healthier World.

Duties

• Manage, administer, direct and control the activities and quality of services provided by the Security Operations Department, by providing direction and management to Security personnel.
• Ensure compliance with all relevant legislation, regulatory standards, and hospital policies, including the Occupational Health and Safety Act and standards governing licensed security personnel.
• Oversee licensing requirements for all security staff, ensuring appropriate credentials are obtained and maintained in accordance with Ontario Security Guard licensing regulations.
• Participate in corporate management by attending required meetings.
• Advise senior management on the status of Security, personnel matters and program implementation.
• Continuously improve the quality of services.
• Create and maintain an awareness and acceptance of the mission and goals of the hospital.
• Conduct investigations as required.
• Maintain satisfactory attendance in accordance with the University Health Network’s Attendance Management Policy.
• Perform cross-functional and other duties as assigned or requested.

Qualifications

• 6-8 years of experience
• Experience managing a unionized workforce is required
• Certified Healthcare Protection Administrator required
• At minimum, completion of a 2 year community college program in Law & Security or recognized equivalent.
• Excellent management and leadership skills
• Excellent knowledge of labour relations and collective agreements
• Analytical and problem solving skills
• Excellent organizational planning, time management and interpersonal/customer service skills
• Computer literacy

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.