Senior Site Reliability Engineer

We are a technology business operating in the global energy sector.

ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.

But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.

That is where you come in.

ROLE SUMMARY

As a Site Reliability Engineer (SRE) working with AWS and New Relic, you will play a crucial role in ensuring the reliability, scalability, and performance of our systems. You will influence the monitoring and observability patterns and processes across engineering and technical operations to support the highest levels of uptime and developer adoption.

KEY RESPONSIBILITIES

As a Site Reliability Engineer (SRE) working at ENSEK your primary responsibilities will include:

• Implementing best practices for monitoring, alerting, and incident response using New Relic and other tools.
• Designing, building, and maintaining cost-effective, reliable, and scalable AWS infrastructure.
• Collaborating with cross-functional teams to identify and address performance bottlenecks and reliability issues.
• Experience working with FinOps objectives
• Conducting post-incident reviews to analyse root causes and implement preventive measures.
• Automating routine tasks and processes to improve efficiency and reduce manual intervention.
• Participating in an on-call rotation to respond to system outages and emergencies.

The ideal candidate will have a strong background in AWS services, infrastructure as code (IaC), and experience with New Relic or similar monitoring tools. Strong communication skills, problem-solving abilities, and a proactive mindset are essential for success in this role.

The following technical skills are essential:

• Familiarity with monitoring and observability tools like New Relic, Prometheus, Grafana, or Datadog.
• Expertise in setting up and managing alerts, dashboards, and logging using Elastic.
• Understanding of networking concepts, security best practices, and performance optimization in AWS.
• Proficiency in AWS services: EC2, ECS, S3, RDS, VPC, IAM, Route 53, etc.
• Experience with containerization and orchestration tools like Docker and ECS.
• Strong knowledge of Infrastructure as Code (IaC) tools such as AWS CDK, Terraform or CloudFormation.
• Knowledge of scripting and automation using languages like Python, Bash, or PowerShell.
  Experience with CI/CD pipelines for deploying and testing applications in AWS.
• Ability to troubleshoot complex systems, perform root cause analysis, and implement proactive measures.
• Strong problem-solving skills, teamwork, and the ability to work well under pressure in an on-call environment.
  
  

Other skills and experience:

• Software engineering background
• Innovative and looking to challenge the status quo and drive continuous improvement,
• Understanding of cyber security, awareness of or experience with PCI and ISO27001 compliance
• Demonstrating a high attention to detail and quality, whilst able to consider the bigger picture,
• Ability to build strong relationships with wide range of internal/external stakeholders (technical and non-technical
• Resilient and perseverant, demonstrating a positive can-do and customer-focused attitude,
• Curious, staying up to date with industry developments, active in external communities,
• Organised, dependable, able to juggle multiple tasks and priorities and work well under pressure,
• Ability to work remotely with limited supervision, and to interact with remote and distributed teams.