Network/Help Desk Administrator

Company Description

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions.  For 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers.  Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

Job Description

• Provide system administration and support services, operation and maintenance of system servers, user computers, docked/traveling laptops, hand-held devices/mobile phones and networking infrastructure components. 
• Perform and monitor system administration functions on the organization’s virtual and physical data center servers which includes the VRV Web, SQL and file servers. 
• Perform server builds, hardware refreshes, power management, software configuration, patch management, troubleshooting, monitoring network connectivity and communications, performing scheduled system backups and file, database, and server restorations and administering the virtual environment.  
• Provide help desk support for the customer and their authorized mission partners, including entering, updating and closing all support requests in the VRV and REMEDY trouble ticket databases, troubleshooting problems, and/or providing guidance via telephone and/or in person. 
• Interface with local Communication Squadron personnel and INOSC personnel to enter, status and update change requests to network configurations, and troubleshoot network related issues such as, but not limited to, policy updates/changes, routing issues, adding servers and workstations, DNS, DMZ, DISA white lists, and PKI requirements. 
• Provide inventory management of computer equipment, Commercial of the Shelf (COTS) Software Registrations, and COTS software licensing and assume the responsibility of Automated Data Processing Equipment (ADPE) Custodian for the ECPLP and ECPLV organizations. 
• Submit prioritized lists of hardware and software items to be procured by the government, install and integrate hardware and software as required to maintain the network solution. 
• Establish configuration control of user workstations and servers. 

Qualifications

5+ years experience in systems or network administration.  Bachelor’s degree in a related field is desired.  Must be Security+ CE certified (or hold a similar certification in compliance with DoD 8570 IAT Level II).  Experience with DoD systems.  Significant MS Windows desktop and server operating systems and VMWare support experience.  Significant experience with enterprise backup and SAN solutions.  Experience providing application support for COTS and proprietary applications.  Experience supporting both the client and server-side for enterprise systems.  Must have experience with hands-on software and hardware troubleshooting.  Must be customer service oriented and able to demonstrate strong communication skills and problem-solving abilities.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Additional Information

All your information will be kept confidential according to EEO guidelines.