IT Intern

About Virtualitics

Virtualitics, the Mission AI Company, is focused on readiness applications primarily for defense, powered by the Virtualitics AI platform. We are a fast growing startup built on a decade of Caltech research in partnership with NASA/JPL. We transform mission readiness and operational efficiencies at speed and scale by reshaping how to approach maintenance and sustainment across Government. Our AI provides essential insights that address critical national security capability gaps within operational readiness: maintenance, materiel storage, workforce readiness, and cyber network vulnerability.

We are proud to be included in:

BuiltIn Best Places to Work in LA 2022, 2023, 2024

Inc. Best Places to Work 2024

Globee Golden Bridge Awards 2024

Our team is excited to find our next IT Intern to join the company

Role: IT Intern

What you will be doing:

• Assist with hardware and software setup, installation, and configuration (Macs, Windows, Linux and iPhones)
• Support remote end-users with technical issues related to desktops, laptops, mobile devices, and applications
• Help maintain IT inventory and document assets
• Participate in system updates, patches, and backups
• Assist with network troubleshooting and basic administration tasks
• Help onboard and offboard users (creating accounts, configuring equipment, etc.)
• Support IT projects, such as system upgrades, migrations, or security audits
• Document IT procedures and update internal knowledge base
• Shadow IT team members and gain exposure to areas such as cybersecurity, cloud computing, and enterprise systems
• US Citizenship or Permanent residency required

What we are Looking for:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of Windows and/or Mac operating systems
• Familiarity with Microsoft Office 365, Google Workspace, or similar platforms
• Strong problem-solving and communication skills
• Ability to work independently and collaboratively in a team environment
• Willingness to learn and adapt in a fast-paced IT setting
• Must be available to work onsite at our Pasadena office, Monday through Friday

What are our Preferred requirements:

• Good experience to have:
  • Google Workspace administration
  • Slack Administration
  • Automox patch management
  • Apple Business Manager
  • Atlassian Administration - Jira/Confluence
  • Tenable Vulnerability Management

What are some Valued skills:

• Networking fundamentals (IP addressing, DNS, DHCP)
• Microsoft Office 365 / Google Workspace
• Understanding of cybersecurity basics (e.g., phishing, MFA)
• Cloud basics (AWS)
• Ticketing systems (HelpDesk Jira Service Project)
• System imaging or software deployment tools (SmartDeploy)

What You’ll Gain:

• Real-world experience with enterprise IT operations
• Mentorship from experienced IT professionals
• Opportunity to contribute to impactful IT projects
• Potential for full-time employment after graduation

What We Offer You

We are a team of ambitious individuals who are passionate about creating a revolutionary software company. At Virtualitics, you will have a significant career development opportunity and a chance to contribute to one of the fastest growing startups in Southern California. Our benefits include highly competitive pay, equity, and fully paid health / vision / dental insurance for you + dependents, unlimited PTO and flexible work from home schedule (or hybrid if you are located in the Los Angeles area)!

Virtualitics is committed to building a company where every individual can bring their full impact and reach their fullest potential. Our mission is to build a diverse and inclusive environment where talented people of all cultures, ages, perspectives, opinions, education, backgrounds, races, gender identity, religions, orientations, abilities, and beliefs can grow and thrive with Virtualitics.