IT & Digital Operations Specialist ESB ecars

Position Description

Established in 2010, ESB ecars installs, operates, and manages publicly available EV charge point infrastructure in the Republic of Ireland, Northern Ireland and Great Britain providing charging services to all EV drivers. Underpinned by strong policy drivers, the electromobility industry is now growing rapidly with the number of EVs in Europe increasing greatly as EV sales grow exponentially. To cater for future demand, and in line with our 2030 strategy, ESB ecars is focused on scaling it’s business, primarily through the roll-out of fast and high-power charging infrastructure in all markets, and the provision of a reliable, high-quality charging service to its customers. In addition to expanding its charging networks, ESB ecars aims to be a recognised digital leader in the e-mobility space, through the creation of a best-in-class customer experience.

The ecars IT & Digital team is responsible for ensuring the effective delivery of essential IT services to the ecars business and its customers on a 24/7 basis, and for evolving the IT & Digital services over time to meet ever evolving business goals and requirements. The ecars technology landscape is comprised of a core state-of-the-art charge point management and revenue management system delivered on a software-as-a-service basis, connected to over 2000 charge points over 3g and 4g mobile networks. A range of interfaces are used to connect to third-party systems, including payment gateways, roaming platforms, CRM (Customer Relationship Management) systems and business partners. Customer touchpoints include digital tools, mobile applications and contactless RFID (Radio Frequency Identification) cards.

The IT & Digital Operations Specialist, reporting to the IT & Digital Operations Lead, is responsible for ensuring the effective operation of the integrated landscape of IT & Digital services that are essential to the ecars business and its customers on a 24/7 basis. The ideal candidate will possess a broad range of IT & Digital skills, knowledge and demonstrable practical functional experience across the technical domains of digital / web / mobile applications, database systems, IoT (Internet of Things) and computer networking, and have excellent organisational, service management, and troubleshooting skills. The role would suit an energetic, curious, creative individual with a customer centric mindset, and represents a fantastic opportunity to work in an emerging area at a really exciting time in its evolution.

Key Responsibilities

• Business Applications Functional support and operation – manage and support all ecars business applications used by the ecars team and its customers, including the charge point management system, revenue management system, payment gateways, interfaces, and our customer-facing digital applications.
• Network and systems availability - work closely with the ecars Operations team, service providers, and roaming partners to maintain high availability and utilisation of the ecars charging networks across all markets - ROI, NI and GB.
• Customer Operations Troubleshooting – provide 3rd level support to an ever-increasing number of customer queries in collaboration with the ecars operations team and business partners. Spanning areas such as billing, charge point communications, payments and international roaming.
• On-boarding and systems integration – work with field staff, service providers and business partners to facilitate the connection and on-boarding of new charge point models, e-mobility roaming platforms and e-Mobility Service Providers.
• Service management – co-ordinate, monitor and manage on a day-to-day basis effective service provision by all providers in the areas of availability, issue and incident recording / tracking, change request logging / scheduling, outage planning / management.
• Testing and Release Management – draw up and execute test plans to verify and validate system enhancements / new feature sets and manage their transition into production.
• New feature / product rollout - work jointly with the ecars IT & Digital Products Owner to communicate, prioritize, and shepherd the efficient and effective implementation, delivery and rollout by outsourced partners of new features with minimum business disruption. For example - 'Plug-And Charge’, 'Smart Energy Management’, and new payment methods such as Contactless / Digital Payments and Direct Debit.
• Cyber security and NIS Directive compliance - implement identified controls and mitigation plans to address identified cyber security risks and NIS Directive compliance gaps in ESB ecars systems. Implement operational and technical controls such as system upgrades including patches and security configurations. Work closely with vendors to get assurance on their management of cyber security risks.
• Data Management – manage the exchange and import of business data from SaaS (Software as a Service) providers and business partners, and work with data analytics specialists to facilitate the creation of management reports and data dashboards.
• Documentation – create and maintain a comprehensive knowledge base of procedures, work instructions and job aids in order that all IT & Digital Operations team tasks and activities are fully and comprehensively documented.

Experience and Qualifications

Essential 

• 5+ years relevant experience

• Broad knowledge and experience of implementing and supporting digital systems using a range of technologies including Azure and Google cloud, web services and APIs (Application Programming Interfaces), together with a thorough understanding of functional areas such as customer billing, payment processing & CRM.
• Comprehensive experience in service, incident, problem and vendor management.
• A good understanding of communications, networking and operations technology.
• Familiarity with information security, cyber security policies and procedures, standards and regulations.
• Highly organised, energetic, enthusiastic, with an innovative mindset and a can-do attitude.
• Minimum degree level in Computer Science, Information Systems or Engineering.

Desirable

• Relevant qualification(s) would be a distinct advantage.
  • ITIL 4 Foundation / Managing Professional Certification
  • Certified Information Systems Security Professional (CISSP) or related
  • Mobile technologies
• Knowledge of E-mobility and Energy industries.
• Knowledge of electromobility-centric IT systems, including protocols and standards such as such as Open Charge Point Protocol (OCPP) and the Open Charge Point Interface Protocol (OCPI) would be desirable.
• Full Irish driving licence.

Location

This position will be based in ESB Swift Square, Santry, Dublin 9  

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

Reporting to

This role reports to the IT & Digital Operations Lead, ESB ecars, Customer Solutions

Why Work with Us? 

• Opportunity to lead Ireland’s transition to net zero carbon future 
• Progressive, hybrid working model 
• Career development through mentoring and training  
• Corporate Social Responsibility Opportunities 
• Sports and Social Clubs 
• Networking opportunities 
• Credit Union 
• Generous Pension 
• Access to staff well-being programmes 
• Generous parental leave entitlements 
• Strong values-based and inclusive culture  
• Strong commitment to diversity, equity and inclusion  
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

Salary 

€57,900 - €68,100 per annum (depending on experince)

Closing Date 

23rd April 2025

Your application will be held in reserve for 6 months should you be suitable for the role.