Supervisor - SOC

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

As a Supervisor, Security Operations Centre, you will play a paramount role in the effectiveness of Cybersecurity Operation within our Security Operation Centre (SOC). You will lead, coach, and mentor a team of highly skilled Cybersecurity Analysts whose primary role is to monitor and investigate security incidents. In this role you will provide guidance to the team on reporting, security investigations, incident response, technology support, and customer service.

Join us and bring your considerable talent and desire to learn, experiment, lead and succeed in an innovative, highly autonomous and entrepreneurial environment. Together, we can advance Cybersecurity and your career like nowhere else.

What you will do:

• Hire, train, and lead a team of Cybersecurity Analysts
• Lead an ‘always on’ 24x7 operation including onboarding, capacity management, and scheduling
• Act as a primary point of contact for customer escalations, major incidents, and complex issue management
• Mentor and support Cybersecurity Analysts and other SOC personnel with security investigations, incident analysis, incident response, customer reporting, vendor support, troubleshooting, and customer escalations
• Track metrics and provide recommendations in tuning and optimization of security systems, security process, procedures, and policies
• Develop, track, and maintain security operations and SOC metrics and present to senior leadership
• Document, maintain, and govern SOC operational information, and security procedures and processes
• Identify Cybersecurity Analyst team requirements to drive continuous improvement of SOC operations in collaboration with SOC Management, Senior Cybersecurity Analysts, Security System Specialists, and Security R&D stakeholders to integrate customer security requirements
• Operationalize governance of managed security technologies such as Endpoint and Extended Detection and Response (EDR/XDR), SIEM, Next Generation Firewalls (NGFW), Cyber Threat Intelligence platforms (TIP), etc.
• Understand current and future customer security priorities to recognize potential scope expansions, and identify gaps in service or new client requirements
• Participate in Cybersecurity strategy meetings and provide input in defining the future of Cybersecurity Operations
• Participate and help in SOC client onboarding and lead internal SOC projects
• Support and coordinate people management functions including, but not limited to, Performance Management, vacation and expense approvals, and coworker time management (time tracking)
• Deliver other tasks and responsibilities as discussed and agreed with your Manager 

What we expect of you:

Must-have

• Degree or College Diploma in Computer Engineering, Information Security, Computer Science or a related field, or demonstrated equivalent combination of education and experience
• 5+ years of Managed Cybersecurity Services or Cybersecurity Operations experience with at least 1 year of experience in a technical people leadership role or equivalent experience with leading other teams or leading projects
• Knowledge or experience of Security Operations Centre (SOC) technologies such as SIEM, SOAR, EDR/XDR, NGFW, TIP, etc.
• Understanding and ability to speak to security frameworks (NIST CSF, ISO 27001), security compliance (PCI-DSS, SOC II) and ITIL frameworks
• Ability to remain calm in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities
• Experience with reporting and SLAs 
• Ability to work after-hours from time to time 

Nice-to-have  

• Industry certification such as CISSP, OSCP, PNPT, CySA, GSEC, CISM, etc., or other related security certifications or training
• Experience with tools integration (via API or custom scripting) 
• Ability to obtain and maintain Canadian Security Clearance
• Bilingual (English and French) or multilingual (other languages)

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.