IT Infrastructure Specialist

As part of the IT team of OCI, to lead and provide helpdesk support to the staff within the organization including user requirements and management user support.

Key Deliverables:

• Undertake internal troubleshooting of all IS issues relating to hardware and software.
• Supervise the helpdesk and respond to IS support requests/tickets assigned in a timely manner to ensure minimum disruption.
• Gain necessary IS skills to support the latest hardware and software technology products.
• Provide Hardware/ Software/ management support.
• Maintain IS inventory both software and hardware.
• Perform preventive maintenance on a regular basis.
• Liaise with suppliers and external support companies as required for support and procurement.
• You will be responsible for uptime of infrastructure services and their routine monitoring, updating and trouble shooting. (servers, firewall and DR).
• Provide user support for internet, Wi-Fi requests for all management users and at the helpdesk.
• You will be responsible for setting-up/modification of e-mail accounts for users.
• Ensure timely troubleshooting and handling of all MES related issues in barcode printers and MES Industrial PC including security of the same.
• Assist for all IS related enquiries and follow-ups for the management of OCI
• You will be Responsible for configuring OCI owned smart phones and tablets.
• Handle issues related to PABX hardware and software
• Responsible for co-ordination for the Annual Maintenance of PCs, plotters, UPS and Data Centre.
• Responsible for update and maintenance of time management servers and hardware including security.
• Manage all related support, warranty and outsourced contract.
• Responsible for providing branch office support including users and connectivity.
• Implement continuous improvement initiatives to enhance efficiency of processes and reduction of costs.
• Patch management: push patches and new version of software from the patch server.
• Perform preventive maintenance on a regular basis.
• Responsible for print solution and contract management.
• Responsible to assist the head of the department in formulating the annual budget of the specialized area including user requirements and server related cost inputs.
• Ensure the limits approved in the annual budget are maintained and adhered to.
• Responsible for cloud email services and related contracts.
• Act as second level point of escalation for all IS related queries/ requests including the for the CCTV system.
• Responsible for setting up the IS infrastructure including management of the same at the conference and board rooms at OCI.
• Information Security Knowledge – ISO 27001 Framework, NIST, GRC
• Cybersecurity – VAPT, Cyber Hygiene
• Cloud Computing – Azure, AWS

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Qualifications:

• Graduate in Computer Science/ Information Technology.
• IT certification preferred (Azure, MCSE, CCNA).

Skills/Knowledge:

• Excellent communication skills with business users
• Ability to perform root cause analysis
• Knowledge of server and network security systems, applications, procedures, and techniques.
• Excellent communication skills in English.
• Relationship management skills.
• Ability to take timely actions and decisions.
• Knowledge of ERP
• Excellent contractor management skills
• Excellent coordination between internal and external teams
• Ability to prioritize tasks
• Excellent leadership and project management skills.

Experience:

• 6-8 years of experience of similar work in related industries.

Business Understanding:

• Good understanding of the overall IS operations is essential.
• Understanding of the organizational structure is mandatory.
• Knowledge about standard practices in manufacturing business including general policies and procedures.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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