Administrator: Risk & Compliance. Fixed-term Contract

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Specialist must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation 
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its Opcos
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution

The Administrator – Risk and Compliance is responsible across the following below areas:

Access Management:

Manage user access process to the Oracle Fusion platform via the following areas:

User provisioning

Manual provisioning

• Executes the process to ensure valid, accurate and complete user provisioning (de-provisioning) per request for cloud across multiple environments (pre-production and production) from ticketing management tool
• Performs provisioning of all users using the Advanced Access Review (AAR) module that evaluates SOD ruleset violations, prior to access being assigned
• Implements OpCo specific auto-allocation rules to ensure new functionality becomes available post impact and risk assessment

Automatic provisioning (auto allocation)

• Implements the changes for OpCo/Support specific auto-allocation rules for positions

Access Certifications 

• Assists in the planning and execution of access certifications in collaboration with OPCO’s/GPL’s
• Assists in providing regular updates and analysis of access certifications
• Assists in executing the removal of access, as outcome of the certification process

Incident and request management, and coordination and oversight on third-level and fourth-level resolution:

• Resolve incidents and requests raised by the users in a timeous manner for the provisioning of users, by acting as first-level of support and safeguarding MTN BOOST Global Template (GT)
• Engage with relevant stakeholders constantly to quickly and accurately identify the root cause of issues or problems to minimise delays/slippages and create Frequently Asked Questions (FAQ) document to address recurring issues
• Escalate issues that may result in considerable time, scope, employee/client, or cost impact according to established governance structures
• Ensure smooth running of day-to-day operations and user support
• Triage incidents and requests, and escalate to the third-level support performed by support service provider
• Coordinate timeous resolution of incidents and requests raised with support service provider
• Identify opportunities for achieving operational efficiencies through continuous improvement activities
• Conduct research and trend analysis to support strategic initiatives

User manual updates:

• Update of the following user manuals:
  • User management (Cloud and on premise)
  • Auto-allocation
  • User provisioning and ticketing
  • User provisioning way of work (FAQ’s knowledge repository)

Compliance management:

• Provide input as required for internal and external audits and review of risks and controls
• Provide inputs as required to support implementation of corrective actions based on audit findings and policy changes

Information Technology General Controls (ITGC’s):

• Providing assurance partners with evidence of ITGC’s execution

Contracting, recharge model, budget cycle, business, and financial cycle including Talent and Performance Management (TPM):

• Support the GRC team, to provide domain specific inputs to Financial Operations team 
• Provide inputs to the budget planning activities as required
• Focus on self-development by taking relevant trainings

Governance forums, integration, and oversight reporting:

• Provide data and inputs to various reports to be presented at MTN group governance forums, MTN BOOST Lead steercos, OpCos and partner governance forums
• Participate in governance forums for timely feedback (if and when requested)

Foster strong relationship with respective OpCos and MTN group function (stakeholder accountable for the function) to drive the GRC objectives

Education:

• Minimum of 3-year tertiary diploma in IT, Finance, or Risk Management or equivalent 
• Fluent in English with the ability to communicate and describe complex technical solutions in easy-to-understand concepts

Experience:

• Minimum of 2 years’ experience in role provisioning/risk management/compliance as an area of specialisation
• Experience in Telecom / Finance / Insurance industry (preferred) or an equivalent multi-national organisation with extensive geographic footprint (Preferred) 
• Experience working in diverse cultures and geographies (Advantageous) 
• Large ERP Experience (preferred)
• Cloud experience (preferred)

Competencies:

Functional Knowledge: 

• Functional process understanding (Proficient)
• Training (Intermediate)
• Cross functional understanding (Intermediate)
• MTN policies and procedures understanding (Intermediate)
• Continuous improvement (Intermediate)

Technical skills

• Application management (Intermediate)
• Data analytics (Intermediate)
• Testing management (Intermediate)
• Infrastructure and platforms management (Basic)
• Data management (Intermediate)

Leadership Qualities

• Strategic planning (Basic)
• Stakeholder management (Intermediate)
• People development (Intermediate)
• Innovation (Intermediate)

Behavioural Qualities 

• Collaboration (Proficient)
• Critical thinking and problem solving (Intermediate)
• Communication (Proficient)
• Accountability (Proficient)
• Adaptability (Intermediate)

Responsibility towards:

• Key external stakeholders:  
  • 3rd party vendors
  • External audit team
• Key internal stakeholders:   
  • MTN OpCo SMEs/ Process Leads (PLs) (First-level of support)
  • MTN OpCo user
  • MTN governance councils (IT Design Council (ITDC)/ Change Control Board (CCB)/ any others)
  • Global Process Sponsor (GPS) (Global function)
  • MTN Group Information Security (GIS)
  • MTN Group Risk and Compliance (GRC)
  • MTN BOOST Project Management Office (PMO)
  • MTN BOOST Global Process Owners (GPO)/ Global Process Lead (GPL)
  • MTN BOOST SME (Second-level of support across other areas)
• Internal audit team