Analyst, Security Risk

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Security Risk Analyst 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

The Security Risk Analyst will be a key member of the Security Risk Management program at Twilio, focused on maturing our Security risk posture by preparing internal stakeholders for certification activities. The team works closely with our Product and Engineering teams to ensure all areas of cyber risk are identified across Twilio and that risk methodologies are operationally effective and in compliance with regulations and industry best practice security measures (e.g. COSO, ISO 31000). This role provides an exciting opportunity for professionals who are passionate about risk management and ready to contribute to the continued growth and maturity of risk practices within a dynamic organization like Twilio. 

Responsibilities

In this role, you’ll:

• Manage the daily management and oversight of the One Twilio Risk Management program which includes establishing processes and operations for all areas of cyber risk. 
• Help create, manage, and maintain risk register(s) to track key risk indicators (KRIs) and ensure risks are identified, evaluated, and mitigated appropriately.
• Collaborate with cross-functional teams to ensure proper control and risk mechanisms are in place.
• Review and assess the effectiveness of risk mitigation strategies and recommend improvements.
• Prepare and deliver regular risk reports, dashboards, and presentations to internal and external stakeholders, highlighting key risk trends, issues, and mitigation efforts.
• Analyze risk data from various sources to assess trends and develop predictive models for potential risks.
• Use data analytics and risk modeling tools to assess the financial, operational, and security impact of risks.
• Develop ad-hoc reports and presentations as required to support risk decision-making.
• Coordinate with internal and external auditors to support compliance assessments and resolve any risk-related findings.
• Provide training to internal teams on risk management processes, controls, and best practices.
• Participate in the development of risk management policies, procedures, and frameworks.
• Work with the risk management and compliance teams to enhance organizational risk culture and awareness.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 2+ years of Risk Management experience, working with security-centric risk management and compliance frameworks. Experience implementing (building and operationalizing) an industry accepted risk framework including but not limited to NIST Risk Management Framework, COSO Enterprise Risk Management, or ISO 31000.
• Ability to identify, analyze, and quantify risks from a technical perspective and experience implementing and operationalizing qualitative and quantitative risk analysis, including the performance, benefits, and when to use various types of analysis.
• Proven track record of managing risk assessments, risk registers, and compliance programs 
• Experience of working with technical security and Engineering / IT to implement technical risk/control solutions with the ability to interpret control requirements and relay those to different stakeholder groups with strong technical knowledge.
• Biased towards automation and tooling to scale program impact and reach
• Excellent verbal, written, and interpersonal skills.
• Flexible and able to manage multiple projects under tight deadlines.
• Comfortable with ambiguity and adaptable to fast changing environments.
• Strategic thinker and problem solver with exceptional communication skills. 

Desired:

• Bachelor’s degree in Risk Management, Business, Finance, Cybersecurity, or a related field.
• Professional certifications (e.g., CRISC, CISA, CISSP, FRM) are a plus.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present actionable insights.
• Excellent communication skills, with the ability to translate risk findings into clear, actionable recommendations for leadership.
• Proficient with risk management software and tools (e.g., RSA Archer, MetricStream, ServiceNow).
• Experience with project management and working across multiple teams and departments.
• Strategic Thinking: Ability to think critically about organizational risks and provide proactive recommendations.
• Attention to Detail: Ensuring thorough risk assessments and accurate reporting.
• Collaboration: Effectively working with internal and external stakeholders to mitigate risks.
• Leadership: Ability to take ownership of projects and lead initiatives in risk management processes.

Location

This role will be remote and based in Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.