Customer Service Specialist- Incident Response Team

What’s the role?

As part of Westpac’s Incident Response team, you’ll be the first point of contact when security concerns arise.  You will provide specialist advice in the areas of safety and security and overseeing & monitoring the security, preparedness, and continuity of the business.  Based in Sydney, this role operates on a rotating roster between 8 AM and 8 PM, making sure Westpac’s people, customers, and assets are always protected.

This is a shift-based role, working four 10-hour shifts per week (38 hours total), across Monday to Sunday. While most shifts will fall between 6 AM and 8 PM, there may be occasional overnight shifts, so flexibility is key. Weekends won’t be every week—expect 2 to 3 weekends per month, typically one day at a time.

What do I need?

• Excellent customer service skills and experience 
• Active listening skills & the ability to extract relevant information
• Strong prioritisation and organisation skills with proven track record in working under pressure & in stressful situations
• An ability to effectively switch between multiple systems while helping impacted colleagues
• Please note: your flexibility will be required with a rotating shift roster as per above

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.