Information Security - Privacy Team Advisor

Sainsburys is seeking a skilled individual will be responsible for completing, in a timely and professional manner, requests from individuals exercising their data protection rights and/ or complaining about how the Sainsbury’s Group has handled their personal data. A Privacy Team Advisor will advise the business on privacy and data protection matters, working within the Privacy Team. The advisor will handle highly sensitive customer and colleague data as part of processing a request and manage complex data complaints with oversight from the Privacy Team Manager and Head of Data Protection.

What you need to do

· Respond to customer queries via emails and letters, and fulfil Data Subject Requests in a timely manner ensuring the correct procedures and responses are used for the relevant queries

· Apply redactions and use initiative for multiple documents and CCTV to ensure we protect the rights and freedoms of third parties and other individuals for complex access requests

· Case manage multiple and complex requests from data subjects, from the start to the final disclosure, ensuring the data subject is kept updated throughout

· Manage the Privacy inbox, ensuring all emails are responded to within our SLA and escalating any relevant requests or complaints to the Privacy Team Manager or DPO

· Co-ordinating departments across the Sainsbury’s Group in order to provide comprehensive responses to data subjects in relation to their rights requests and complaints.

· Work with other Sainsbury’s Group departments for data related complaints or requests, including Sainsbury’s & Argos Executive resolutions and other customer management contact centres.

· Advise Sainsbury’s Group colleagues about data rights and privacy related complaints ensuring the company adheres to data protection laws.

· Identify opportunities for Privacy process improvements and take initiative to work with the Data Governance team to influence change, including technical improvements.

· Identifying and where appropriate implementing changes to continuously improve the DSR management system and other DSR systems and processes, such as the CCTV redaction tool and equipment.

· Investigating and resolving technical issues arising in the DSR processes.

· Liaising with different system extractors throughout the Group to find data subject's personal information within systems and maintaining this process

What you need to know and show

· Have a good understanding of DSAR workflows

· Must have at least 2 years' experience working in a data protection or privacy-based role.

· Process focused with a clear understanding as to control compliance.

· Familiarity with data protection legislation such as the Data Protection Act 2018 / UK GDPR and all the data subject rights an individual can exercise.

· Ability to influence various stakeholders to drive change.

· Ability to work independently to deliver to deadlines and achieve milestones, but also a team player.

· Structured, organised, process driven and outcome oriented.

· Strong customer management skills and ability to view queries from a customer perspective.

· Personable, credible, with excellent communication skills and the gravitas to influence others.

· Passionate, keen and energetic with demonstrable enthusiasm and commitment.

· Must have excellent attention to detail.

· Ability to prioritise and willing to work flexibly to support the requirements of the team

Support we will provide

Support will be provided through the following people:

· Privacy Team Manager

· Data Protection Officer

· Nectar DPO

· CISO and Director of Data Governance

· Data Protection Managers

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).