IT Security and Operations Manager

🍊Our mission 

All new medicines need to undergo clinical trials to show they’re safe and effective. But today’s clinical trial infrastructure is stuck in the past, and the cost of developing new medicines has skyrocketed as a result. Patients have to wait longer and pay more for new treatments. 

Our mission is to fix this; we use software to help innovative companies run faster, more reliable, and patient-friendly clinical trials. We’re still a young company, but we’ve already had a big impact. Since founding the company in March 2021 we’ve helped run over 100 clinical trials involving tens of thousands of patients, with a customer NPS of 100.

We recently raised a $55m Series B round from Balderton Capital, with support from Creandum, Firstminute, Seedcamp, and Visionaries. 

About the role

We're looking for an experienced IT Operations and Security Manager to join our Operations team. You'll have ownership over our IT operations, infrastructure and security strategy and implementation, as well as day-to-day management of our IT systems. You'll work cross-functionally and collaborate with our external IT support provider while maintaining our security posture in line with ISO 27001 standards and contributing to our overall IT strategy development.

You'll work directly with leadership across the business to ensure our business maintains the highest operational efficiency and security standards while implementing robust processes to protect our sensitive data and systems across the entire organisation.

About you

We'd like to hear from you if…

• Experience working in a medium size business (150 people plus) in IT operations and security management including cloud infrastructure security, with experience in healthcare or another regulated environment a nice to have but not a necessity

• Knowledge of ISO 27001 and SOC2 standards and implementation

• Background in IT operational processes, infrastructure management, and security procedures

• Strong cross-functional collaboration skills and ability to communicate technical concepts

• Qualifications including ITIL, CISSP or CISM would be advantageous but not a requirement

• Demonstrated project management skills and a track record of successfully both operational improvements and security initiatives

• Familiarity with infrastructure monitoring tools, security monitoring tools and the development and execution of security awareness programs

• High agency and a bias for action

• Passion for our mission to transform clinical trials

What you'll be responsible for:

IT Operations Management:

• Overseeing day-to-day IT operations and infrastructure management

• Managing IT service delivery and ensuring high availability of critical systems

• Implementing and maintaining IT operational processes and procedures

• Monitoring system performance and capacity planning

• Managing vendor relationships for IT services and infrastructure

IT Security Management:

• Maintaining security controls based on the ISO 27001 standard

• Establishing and developing processes for our Confidential Security Team (CST)

• Implementing robust Incident Security Processes to effectively handle and respond to security events

• Designing and implementing a security monitoring processes to promptly detect and respond to potential threats

• Overseeing penetration and phishing testing and addressing identified vulnerabilities

• Conducting disaster recovery and business continuity planning exercises

IT Strategy & Governance:

• Contribute to the overall IT strategy and roadmap in collaboration with our outsourced IT partner, ensuring security considerations are integrated

• Present security updates, progress on initiatives, and incident reports to the Management Team

Security Culture & Awareness:

• Fostering a strong security culture by promoting best practices across the organisation 

• Implement a Security Awareness program, including training and simulated phishing exercises

What we offer (UK):

• Unlimited holidays; everyone is encouraged to take off at least 28 days each year

• £60 monthly wellness allowance with complete flexibility on how to spend this including opting in to a company private health insurance scheme through AXA, a wellhub membership and more!

• Access to gym and retail discounts through our benefits platform Happl.

• Enhanced Parental Leave - 16 weeks full pay for primary care giver & 6 weeks full pay for secondary care giver

• Cycle to work and other salary sacrifice schemes

• Regular whole company and team events, both in person and virtually!

• £1,000 Learning and Development allowance each year to put towards courses, certifications and development

• A well stocked pantry and drinks fridge, Monday breakfast spread and catered team lunch on a Thursday for the UK office every week!

• Make an impact across all areas of our business and fix one of the world’s most broken industries

• Competitive salary, plus meaningful stock options

• Flexible working; we have an incredible office near London Bridge and encourage people to work 3 days per week from the office.

• Regular charity events and fundraising opportunities through our charity partnership with the Forward Trust.

Hiring Process:

• Initial conversation with Sarah, Talent Partner (30 minutes)

• Second interview with Becca, Head of Operations (30 minutes) 

• Functional take home task 

• Technical interview with Becca, Head of Operations  (45 minutes)

• Values interview with a Co-Founder and wider team member (30 minutes) plus a brief chat with Gemma, Director of Engineering (15 minutes)