PAM and MFA Service Manager (f/m/d) @ A1 Competence Delivery Center

What you do
Lead and mentor a team of engineers and technicians.
Oversee the maintenance and management of PAM and MFA solutions.
Ensure timely resolution of tickets related to PAM and MFA.
Onboard new target systems to PAM and MFA solutions.
Responsible for ongoing operation of PAM and MFA solutions.
Manage activities for maintenance (installation of updates/upgrades and patching, configurations) of PAM and MFA solutions and adjust them to stakeholder’s current requirements.
Monitor the progress of current projects and take necessary actions to meet project goals, including coordination and delegation of tasks to the respective service team members.
Support ongoing activities within IAM Operations, including PAM and MFA solutions.
Coordinate, support, and monitor troubleshooting of technical problems, health-check monitoring, and incident management.
Oversee and guide all activities of the MFA and PAM service team and ensure the team follows best practices and maintains service level agreements.
Resolve complaints and concerns from service users professionally and in a timely manner.
Support the team manager with administrative tasks including reporting, budgeting, project planning, and task prioritization.
Coordinate SLA creation and monitor execution, develop problem management and service improvement plans.
Suggest and implement improvements for managed services (PAM & MFA).
Maintain strong relationships with vendors, integrators, and target system responsible.
Ensure proactive lifecycle, change, and security management.

What you offer
Bachelor's degree in Computer Science, Information Technology, Management, or a related field.
Proven experience in managing Identity and Access Management solutions.
Strong leadership and team management skills.
In-depth knowledge of PAM and MFA best practices and industry standards.
Relevant certifications (e.g., CISSP, CISM, Certified Identity and Access Manager) are a plus.